SRE Operations

We have below JD  Must have skills: o Excellent communication o Application support Background o Unix / Linux o SQL: Postgres SQL, SQL o ITSM: Change, Incident, service ticket, Workorders o Willing to work on shifts (Morning & Afternoon shifts) & Weekend support o Monitoring: Splunk, Dynatrace alert monitoring Alert creation o Application Support Experience in the Card Payment Industry or Banking Sector o PCF – Pivotal Cloud foundry  Good to have skills: o Monitoring / Observability: Splunk / Dynatrace alert ( C1 - Dashboard creation, B3 - Alert creation, B2 - Alert Monitoring ). Detailed JD at the bottom of the email. o AWS ( EC2, CloudWatch, Lambda ) o Automation: automation using XLR/ shell scripting/ ansible/ python ( Anyone) ( For C1 - Mandatory, B3- NA, B2 - NA) Roles/responsibilities performed by the Biz Ops React team members and tools used in their applications. Work Orders - Resolve Work orders in form of Business/functional queries, ad hoc testing, verification, and validation etc., from regional product team and customer support teams. Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues. Incident Resolution - Review and resolve the Incidents arising from operation Command Center Alerts Alerts from Enterprise Monitoring Operations (EM Operations). Traffic Routing – perform traffic routing in support of infrastructure maintenance Raise new change tickets and arrange for approvals, including CAB approvals Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window B3: above all and Root Cause Analysis in detail for High severity Incidents – and act on fixing the underlying cause of the high severity issues. Take necessary preventive actions also. Supporting the UAT testing by the Product team and regional customer support team. Handling Incident, troubleshooting with MOC ( Manager on Call) and different teams and find a workaround. Configuring application/artifacts and supporting the new customer onboarding to the platform Testing the newly on boarded customer’s file processing and reports delivery Review and approve change tickets. Work with customers on ad-hoc queries Work with Development / Testing team for defect analysis (with Production simulated data) Build automation scripts that reduce the number of Incidents and/or improves processes followed Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred. Participate / Initiate in War Room calls that impacts application availability or has a customer impact Tools Used: • Remedy – Ticketing Tool • Rally (For Story and Bug Tracking) • Splunk and Dynatrace for Monitoring • WinSCP (file movement/ validation) • CyberArk/Putty • Toad – Querying Tool for DB