Sr. Technical Program Manager - Enterprise Delivery

End-to-End Delivery Ownership: Lead post-deal enterprise implementations from kickoff, technical scoping, and integration testing through go-live and hypercare.

Platform & API Integration: Oversee complex integrations across REST APIs, webhooks, mobile SDKs (iOS/Android), device intelligence, and cloud infrastructure.

TTL Optimization: Relentlessly reduce Customer Time-to-Live (TTL) without compromising reliability, security, or compliance.

Executive & Technical Partner: Serve as the primary client-facing technical lead for customer CTOs, Chief Risk Officers (CROs), and security leads.

Cross-Functional Alignment: Translate complex client technical constraints and banking architectures into crisp, actionable requirements for internal Engineering and Product teams.

Blocker Resolution: Partner with Solutions Engineering and Product to identify and resolve integration bottlenecks rapidly.

Dependency Mapping: Map and track complex multi-party dependencies across core banking systems, loan origination systems (LOS), and payment gateways.

Proactive Mitigation: Anticipate technical risks (API latency, SDK compatibility, data residency) early in the delivery cycle and execute concrete mitigation plans.

BFSI Security Compliance: Ensure deployments strictly comply with banking security standards, data privacy, and SOC2/ISO regulations.

Delivery Cadences: Establish project tracking frameworks (Jira, Linear, Confluence) and communication channels tailored for large-scale external customer rollouts.

Executive Metrics: Track and report delivery velocity, milestone adherence, and CSAT directly to client steering committees and Bureau leadership.

Playbook Standardization: Build scalable onboarding runbooks and integration templates to streamline future enterprise deliveries.

8–12 Years Experience: Proven track record in Technical Program Management or Technical Delivery in B2B SaaS, Fintech, RegTech, or API-first platform companies.

Senior IC Capability: Proven track record as a high-impact individual contributor capable of driving multi-million-dollar deployments independently without needing a team of direct reports.

BFSI Domain Expertise: Hands-on experience delivering complex integrations for Tier-1/2 Banks, NBFCs, Insurance, or large payment processors.

System Architecture Depth: Strong understanding of REST APIs, Webhooks, microservices, mobile SDKs, cloud infrastructure (AWS/GCP), and distributed systems.

Client Stakeholder Mastery: Exceptional communication skills with demonstrated success managing client C-suite executives, enterprise architects, and engineering teams.

Agile Execution: Deep proficiency in sprint planning, risk tracking, and structured delivery in fast-paced environments.

Risk & Fraud Domain: Prior exposure to identity verification (KYC/AML), fraud prevention, device intelligence, or payment processing ecosystems.

BFSI Security & Compliance: Familiarity with regional banking regulations, data residency rules, and security compliance standards (RBI guidelines, SOC2, ISO 27001).

Technical Background: Background in software engineering, solutions architecture, or technical consulting prior to moving into technical program management.

Customer Time-to-Live (TTL): Speed from deal closure to production go-live.

Post-Go-Live NPS & CSAT: Technical customer satisfaction and delivery quality score.

Milestone Delivery Velocity: On-time execution of integration milestones and engineering deliverables.

We hire self-motivated people and get out of their way

We value performance, not hours worked

Speed, ownership, and impact matter most