Sr Technical Lead (Support & Operations)
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Key skills for this role
Role Overview
The role supports and implements SailPoint for medium- to large-scale customers across multiple industry verticals.
The position requires knowledge of IAM concepts including JML, RBAC, and provisioning.
The role requires a strong coding and development background using Java, technical troubleshooting ability, and customer-facing exposure.
Key Skills for This Role
Full Job Posting
Profile summary
The role supports and implements SailPoint for medium- to large-scale customers across multiple industry verticals.
The position requires knowledge of IAM concepts including JML, RBAC, and provisioning.
The role requires a strong coding and development background using Java, technical troubleshooting ability, and customer-facing exposure.
Key responsibilities
- Provide Level 3 development and support for the SailPoint IdentityIQ tool.
- Develop and support SailPoint workflows, forms, and other identity-management components.
- Support access reviews and certifications in SailPoint.
- Troubleshoot technical problems and Java issues.
- Work with LDAP systems and application or web servers.
- Handle critical incidents under pressure.
- Collaborate with global counterparts and customer stakeholders.
Technical requirements
- Eight to ten years of experience supporting SailPoint IIQ is required.
- At least five years of Level 3 SailPoint development and support experience is required.
- Excellent knowledge of Java, J2EE, JavaScript, scripting languages, and XML is required.
- Strong Java debugging skills are required.
- Excellent LDAP knowledge and experience with some LDAP systems are required.
- Experience with Tomcat, WebLogic, or WebSphere, or with J2EE product development, is required.
- Customer-facing experience and strong oral and written communication are required.
Additional capabilities
- The role requires problem troubleshooting skills and the ability to work under pressure during critical incidents.
- The role requires effective teamwork and collaboration with global counterparts.
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