Sr Tech Support Engineer MI -1 (Level 2 support for medical device software)

• Bachelor’s Degree, Trade School Certification (Industry related), or Industry Experience Equivalent
• One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred).
• Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle.
• Knowledge of current network technologies.
• Superior communication and interpersonal skills, excellent phone manner.
• Ability to achieve results and meet goals in a fast-paced, team environment.
• Ability to make independent decisions based on interpretation of technology data and product knowledge.
• Excellent organizational and multi-tasking skills.
• Knowledge of Synapse workflows and their implementations.
• Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)

• FUJIFILM Synapse Administration experience.
• Working knowledge of Synapse workflows and their implementations.
• Working knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)
• Knowledge with Synapse application front end.
• Knowledge of medical informatics architecture (VMware and Storage Solutions).
• Knowledge of Linux Architecture.
• Experience of using Postgresql
• Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications).
• Security Certifications (Security + or higher)

• To maintain this position engineer’s must: Maintain Security+ Certification (Security + or higher) Maintain and expand knowledge acquired to be designated as a TAC Subject Matter Expert (SME) in two disciplines.
• Maintain Security+ Certification (Security + or higher)
• Maintain and expand knowledge acquired to be designated as a TAC Subject Matter Expert (SME) in two disciplines.
• All engineers must maintain a case workload within 10% of the median of their peers at a minimum.
• Case backlogs must stay at or below 25 cases (not including escalated cases) unless approved by management.

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• The ability to sit up to 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.

Occasional (up to 10%) travel may be required based on business need.

• #LI-Remote

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).