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Key skills for this role
Analyze business requirements, functional specifications, and technical designs for Dynamics 365 CRM applications.
Develop, execute, and maintain test cases, test plans, and test scripts.
Perform Functional, Regression, System Integration, UAT, and End-to-End testing for Dynamics 365 CRM implementations.
Validate D365 modules such as: Sales Customer Service Marketing Field Service (if applicable)
Test CRM customizations including: Workflows Business Rules Plugins JavaScript Customizations Power Automate Flows
Validate integrations between Dynamics 365 CRM and external systems using APIs, Azure Services, Power Platform, and third-party applications.
Identify, document, track, and verify defects using Azure DevOps, Jira, or similar tools.
Participate in Agile ceremonies including sprint planning, reviews, and retrospectives.
Collaborate with developers and business users to resolve issues and improve product quality.
Support production releases and post-deployment validations.
Strong understanding of Dynamics 365 CRM entities, business processes, security roles, and workflows.
Experience in testing D365 CRM customizations and configurations.
Knowledge of Power Platform: Power Apps Power Automate Dataverse
Experience with API testing tools such as Postman.
Familiarity with Azure DevOps, Jira, or other test management tools.
Strong SQL skills for data validation and backend testing.
Good understanding of Agile/Scrum methodologies.
Excellent analytical, troubleshooting, and communication skills.
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Experience in test automation using Selenium, Playwright, EasyRepro, or similar tools.
Knowledge of Microsoft Azure services and integrations.
Experience with CI/CD pipelines.
Microsoft Dynamics 365 or Power Platform certifications are an advantage.
Exposure to performance and security testing.
Genpact is a global professional services company that uses data, technology, and AI to transform and operate business processes for large enterprises.
Visit company websiteJobs and hiring trendsFull-time
Senior
Hybrid
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