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Sr. Tech Lead - Application Development Microsoft N 4D
Genpact
Maharashtra, IND
Full-time
Hybrid
Discovered 1 weeks ago
System integrationDynamics 365 Customer ServiceDynamics 365 Contact CenterAzure Logic AppsAzure FunctionsAzure Service Bus
Free
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System integrationDynamics 365 Customer ServiceDynamics 365 Contact Center
Role Overview
Design, develop, and manage integrations between Dynamics 365 Customer Service or Contact Center and enterprise systems.
Enable unified customer views, omnichannel interaction continuity, and AI-driven automation and insights.
Key Skills for This Role
System integrationDynamics 365 Customer ServiceDynamics 365 Contact CenterAzure Logic AppsAzure FunctionsAzure Service Bus
Full Job Posting
Role Summary
Design, develop, and manage integrations between Dynamics 365 Customer Service or Contact Center and enterprise systems.
Enable unified customer views, omnichannel interaction continuity, and AI-driven automation and insights.
Integration Strategy and Development
- Define integration architecture and patterns, including real-time, batch, and event-driven approaches.
- Translate business requirements into integration workflows and data exchange models.
- Design and implement integrations using Azure Logic Apps, Azure Functions, Service Bus, APIs, and Power Platform connectors.
- Build integrations with ERP systems, CRM applications, and data platforms such as Data Lake and Databricks.
Contact Center Integration
- Integrate Dynamics 365 Contact Center with telephony and CTI systems such as Genesys, Twilio, and Azure Communication Services.
- Enable voice, chat, email, and messaging interactions with unified routing and agent experiences.
- Implement IVR integrations and customer identity or authentication mechanisms.
Data Integration
- Design data flows for customer master data, orders, invoices, and service history.
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