indeed
Sr. System Analyst - Service Systems
Daikin Industries Ltd.
Dubai, UAE
Senior
Onsite
Discovered 4 weeks ago
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Role Overview
The Senior System Analyst is responsible for optimizing Daikin’s regional service systems, applications and data processes to improve operational efficiency and business performance.
The role leads system enhancements, integrations, testing, implementation and user adoption across platforms including Daikin Service Manager 3, SAP, Salesforce, Spare Parts Bank, Customer Engagement Center and Learning Management System.
Acting as the link between business stakeholders, MEA affiliates, IT and Headquarters, the role translates business requirements into effective system solutions and standardized processes.
The role is leading the setup of new affiliate’s systems and training service key-users to ensure operational and business success.
Key Skills for This Role
SalesforceSAPCRMERPPower BIAI
Full Job Posting
About the Role
The Senior System Analyst is responsible for optimizing Daikin’s regional service systems, applications and data processes to improve operational efficiency and business performance.
The role leads system enhancements, integrations, testing, implementation and user adoption across platforms including Daikin Service Manager 3, SAP, Salesforce, Spare Parts Bank, Customer Engagement Center and Learning Management System.
Acting as the link between business stakeholders, MEA affiliates, IT and Headquarters, the role translates business requirements into effective system solutions and standardized processes.
The role is leading the setup of new affiliate’s systems and training service key-users to ensure operational and business success.
How You Will Contribute
- Analyse business requirements and operational processes and translate them into effective system solutions.
- Lead system enhancement, integration and implementation projects, including requirements, testing, change management and deployment.
- Manage system changes and resolve or escalate technical issues in collaboration with IT and Headquarters.
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