Sr. Support Partner Program Manager.

• Manage and drive improved relationships with OEM and technical partners.
• Collaborate cross-functionally with Sales, Engineering, and other internal teams.
• Identify and implement process improvements to enhance partner programs.
• Act as a problem solver to address and resolve partner-related issues.
• Drive initiatives to improve partner satisfaction and engagement.
• Develop and maintain strong communication channels with partners and internal stakeholders.
• Monitor and report on partner program performance and key metrics.
• Ensure partners deliver at or above expectations.
• Champion customer experience and ensure the best possible outcomes for our customers.
• Proven experience in partner program management or a related role.
• Strong problem-solving skills and a track record of process improvement.
• Excellent communication and organizational skills.
• Ability to work effectively in a cross-functional team environment.
• Self-starter with the ability to take initiative and drive projects to completion.
• Experience in the cloud computing or technology industry is a plus.
• Bachelor’s degree in engineering, or a related field; MBA or advanced degree is a plus.
• Experience with OEM and technical partner management.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Proficiency in project management tools and methodologies.
• Ability to manage multiple projects and priorities simultaneously.
• Experience in developing and executing partner programs and strategies.
• Strong negotiation and conflict resolution skills.
• Customer-focused with a strong drive to ensure the best possible experience for our customers.
• Passionate about customer experience and committed to delivering excellence.

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