Sr. Support Engineer, SAP

Essential Duties and Responsibilities

• Support specifications for large-scale conversions based on client determined criteria. Generate quality and accurate output for client review and approval.
• Analyze conversion data and provide solutions for implementing program data efficiently and accurately. Analysis focuses on how client data will be implemented into CPI Card Group production system.
• Create support timelines for client and CPI Card Group use. Distribute timeline to CPI Card Group internal customers and external clients for approval and use throughout conversion.
• Coordinate CPI Card Group resources required for conversion and facilitate effective information exchange between client and CPI Card Group internal customers.
• Conduct thorough needs analysis for assigned conversions or projects and seek support from CPI Card Group internal customers based on needs.
• Act as an empowered liaison between CPI Card Group external clients and CPI Card Group internal customers (Production, IT, Printing) to provide exceptional service to clients.

Additional Duties and Responsibilities

• Other job related duties and responsibilities may be assigned from time to time

Location

• Hyderabad, India

Education

Language

Skills

• 10+ years relevant SAP experience particularly with CPI Modules experience
• Good to have Food Processing Industry experience
• 2+ years direct support of application end-users in a Corporate environment
• A track record of successful roles in several SAP implementation or upgrade projects
• Deep working knowledge and understanding of supporting business processes
• Analytical, logical problem resolution skills
• SAP certification(s) preferred
• Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration and administration of the application
• Knowledge of maintenance/patching mechanics and SAP architecture
• Demonstrable history solving complex problems across multiple modules

Technical Skills

• Experience in Developing Inbound/Outbound interfaces in CPI (Majorly Integration experience with Success factors and S4HANA)
• Experience in configuration and extension of Standard I flows.
• Experience in Handling in Various Integration Adapters in SAP CPI (Succesfactors, OData, SFTP, SOAP, HTTP, Process Direct)
• Very good knowledge and working experience in palette functions, Groovy Script, XSLT Mapping, Monitoring, Security Artifacts, Tracing messages, Message mapping functionalities

Preferred Qualifications

• The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage

Why Rimini Street?

Accelerating Company Growth