icims
Sr Specialist - Software Development & Engineering
Your Opportunity
Hyderabad, IND
Full-time
Senior · 6+ years experience
Onsite
Discovered 3 weeks ago
WorkdayKainosWorkday HCMOffice 365JIRAConfluence
Free
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WorkdayKainosWorkday HCM
Key Skills for This Role
WorkdayKainosWorkday HCMOffice 365JIRAConfluence
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Key Responsibilities
- Experience in tenant management and Workday Config Release management to production tenants • Collaborating across development and support teams to help manage releases. • Partnering with Scrum Masters, Product Managers, Development Leads and Business leads in troubleshooting, action planning and resolving medium to large problems in our HR Technology environments. • Listening, observing, empathizing and analyzing as you troubleshoot end-user as well as complex system and business process issues to resolution • Developing procedures, How-Tos, diagramming process flows and other forms of workflow and process documentation. • Collaborating with Developers to plan and improve technology solutions. • Providing excellent customer support to Schwab employees. • Supporting data-based decision making and problem solving, identifying needed adjustments to Tier 3 practices and maximizing resources • Advocating for the power of technology and automation with a variety of stakeholders, including within HR and technology.
Required Qualification
- Must have 6+ proven experience delivering and supporting/maintaining the Workday platform • Strong experience in Workday delivery and release readiness management, as well as experience in tenant management and coordination. • Workday Integration methods, monitoring experience • Experience with tenant and QA tools such as Kainos a big plus. • Experience facilitating and managing Workday in an offshore support model, 24x7 model is preferred • Problem management and triage experience with proven results/outcomes • Proven project management skills – plan, organize, lead, track & report • Advanced knowledge of the use of Office 365 (Excel, Word, PowerPoint) • Advanced knowledge of development management IT service management tools (JIRA, Confluence, Remedy, ServiceNow (HR), , SharePoint) • Working knowledge of Visio • Demonstrate outstanding customer service. • A minimum of 5 years of in-depth experience working with Workday HCM system support experience is a firm requirement • Practitioner knowledge of HR business processes (ex., Talent acquisition, Payroll, Benefits, etc.) highly desired ▪ Troubleshoots and resolves technical issues using best practices to support live applications ▪ Prioritizes compliance, security, and scalability of data systems ▪ Executes strategies to restore services promptly and address disruptions ▪ Addresses QA challenges by applying best practices in testing and compliance ▪ Validates requirements and constraints to support effective development and operations ▪ Monitors and addresses security policy violations using best practices.
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