Sr Solutions Manager - WMS

The Senior Solutions Manager is a senior client-facing role responsible for translating customer needs into commercially viable, technically sound solutions and executing billable professional services engagements.

This role bridges sales, product, and delivery — owning scoping, SOW development, pre-sales demonstrations, and delivery oversight to ensure customer outcomes, on-time delivery, and margin targets.

• Primary responsibilities:Pre-sales & Opportunity Development
• Billable Delivery & Account ExecutionCustomer Relationship & ExpansionSolutions & Practice Development
• Lead discovery workshops to capture business objectives, processes and success metrics.
• Create solution architectures, technical designs, and high-value proposals aligned to customer outcomes.
• Develop accurate SOWs, resource plans, delivery timelines, assumptions and risk registers.
• Support commercial negotiations and provide input on pricing, T&Cs and change control.
• Serve as lead consultant on assigned billable engagements — run workshops, proof-of-concepts, implementations, and advisory services.
• Coordinate with project managers and delivery teams to ensure scope control and customer satisfaction.
• Monitor engagement financials (utilization, margin, billing milestones) and escalate risks early.
• Build trusted advisor relationships with C-level and operational stakeholders.
• Identify upsell and cross-sell opportunities; support renewal and expansion motions.
• Create reusable deliverables (accelerators, templates, runbooks, training materials).
• Mentor and coach junior consultants; contribute to recruiting and skill development.
• Capture lessons learned and drive process improvements.
• Commercial / Billable expectations:
• Maintain a billable utilization target (suggested 65–80% depending on role mix).
• Responsible for accurate time capture, billing documentation and timely invoicing support.
• Support revenue forecasting and pipeline hygiene for professional services bookings.
• Success metrics (examples):
• Billable utilization percentage and revenue contribution vs target.
• Customer satisfaction / NPS for engagements.
• On-time/on-budget delivery rate and margin attainment.