Sr. Software Engineer, Customer Experience Engineering

Our customers are very happy with our technology and are quickly expanding their use cases, only limited by their own imaginations. The Customer Experience Engineering Team aims to enable customers to push these limits, and when customers run into roadblocks or issues, enable them and our internal technical resources to resolve those issues and get back to seeing success with Snowflake.

Snowflake’s Customer Experience Engineering Team is expanding! We are looking for a Senior Software Engineer to join our team who likes building intelligent data applications that give insight into diagnostic data and technical content that is relevant to issues customers may be facing. Our Customer Experience Senior Software Engineers enjoy developing features into the Snowflake product that aim to greatly reduce friction points that block customers and regularly require help from Snowflake technical experts. They are excited by the challenges presented by extracting intelligence from a wide variety of data sources, including structured and unstructured data.

As a Sr. Software Engineer, you will:

Lead and drive projects that span our stack, including Java and Python services hosted in Kubernetes and Snowpark Container Services.

Promote strong collaboration within a cross-functional team, including product management and design.

Deliver features requiring close coordination with several partner teams.

Be a strong contributor to the product vision and drive team planning.

Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions.

Mentor and coach junior team members.

Our ideal Senior Software Engineer will have:

B.S. or M.S degree in CS, MIS, or equivalent discipline

6+ years experience hands-on software engineering experience

Deep understanding of modern application design architecture, good API design patterns, performance, and scale.