Sr. Software Engineer

• 8+ years of experience in Incident Management, including leadership of major incidents and high-severity situations
• Experience in operating and implementing Incident Management tools
• Experience with monitoring platforms and applications like Prometheus, Grafana, Azure Data Explorer, Incident. io
• Experience with cloud and on-premise system architecture and design
• Experience with troubleshooting techniques and problem-solving in a 24x7x365 environment

• Be Customer First - analyze incidents from customers perspective and drive through all phases to mitigation
• Leadership during incident calls, confidently driving towards resolution while communicating progress effectively to all stakeholders
• Strong cross-functional collaboration, coordinating with multiple internal teams to establish containment and remediation strategies are implemented and carried out
• Ability to lead incident calls confidently and independently to a successful resolution
• Ability to understand and work within complex, large enterprise business environments
• Process improvement experience, including conducting process analysis, identifying inefficiencies, and implementing recommended solutions
• Experience managing complex security and privacy investigations
• Excellent oral and written communication skills, with the ability to tailor messages for technical and non-technical audiences
• Ability to work well interpersonally across various levels and disciplines, as well as influence and manage without direct authority
• Skilled in understanding infrastructure dependencies and system integrations to perform troubleshooting in public/private cloud environments
• Applied mitigation experience with microservices architecture, CI/CD pipelines, network architecture, data storage solutions, and virtualization across hybrid environments, ensuring rapid incident resolution, effective rollback practices, and minimized downtime in highly distributed systems

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $146,400.00 - $235,375.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $140,100.00 - $197,925.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary

Washington DC: $146,400.00 - $206,775.00 base salary

Ohio: $122,500.00 - $172,975.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.

You can count on us to listen, be honest, and try our best to do what’s right, every day.

At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.

Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.

And for that, you’ll be loved by us, our customers, and the world in which we live.

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.

If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.