gem
Sr. Site Reliability Engineer
Gem
Remote, USA
Full-time
Senior · 6+ years experience
Remote
USD 120000-150000 yearly / year
Discovered 1 weeks ago
AWSDockerKubernetesTerraformPrometheusGrafana
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AWSDockerKubernetesTerraformPrometheusGrafana
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- Built and shipped significant backend systems and/or distributed platforms
- Owned services end-to-end in production (design → launch → on-call → reliability improvements)
- Led incident response and driven durable follow-ups
- Improved reliability by writing software and changing system design—not by adding manual process
- Own reliability outcomes for critical services: availability, latency, incident rate, and recovery time.
- Design and build reliable, scalable distributed systems that support mission-critical healthcare workflows.
- Define and operationalize SLOs/SLIs and error budgets ; drive adoption across teams and use them to prioritize work.
- Lead incident response for high-severity issues; improve on-call effectiveness and reduce alert fatigue.
- Run blameless postmortems and ensure follow-ups are implemented, measured, and stick.
- Write software to eliminate operational toil : automation, self-service tooling, guardrails, and developer platforms.
- Raise the bar on observability (metrics/logs/traces), alerting strategy, and operational readiness.
- Improve resilience through capacity planning, load testing, performance tuning, and failure testing .
- Mentor engineers (SRE and product engineers) on reliability practices, debugging, and production ownership.
- Drive cross-team improvements like production readiness reviews , release safety (progressive delivery), and standard runbooks.
- Engineering degree is mandatory : BS/MS in Computer Science, Computer Engineering, Electrical Engineering, or a closely related engineering field.
- 6+ years experience in software engineering, SRE, infrastructure/platform engineering, or related.
- Strong programming skills in Go, Python, Java, or similar (production-quality code).
- Proven experience building and operating production backend services or distributed systems .
- Meaningful experience in on-call rotations , incident leadership, and post-incident improvement execution.
- Strong debugging ability across complex systems: latency, saturation, cascading failures, dependency issues.
- Experience with cloud infrastructure ( AWS preferred , GCP/Azure acceptable).
- You’ve owned reliability for customer-facing services with clear, measurable improvements (e.g., higher availability, lower MTTR).
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