Sr Salesforce Developer - Field Service and Customer operations

• Develop and enhance Salesforce Field Service capabilities, including work orders, service appointments, scheduling, dispatch, service territories, skills, mobile workflows, and preventive maintenance
• Improve workflows for field technicians, dispatchers, service coordinators, O&M teams, and customer-facing users
• Build and support Service Cloud solutions for case management, escalations, service history, customer communication, and issue resolution
• Provision new users, mobile app troubleshooting, and data corrections
• Develop and enhance customer and partner experiences through Experience Cloud

• Design, support, and maintain existing integrations between Salesforce and other enterprise systems
• Support data modeling, migration, reconciliation, and data-quality efforts across customer, asset, and service records
• Troubleshoot production issues, perform root-cause analysis, and implement sustainable fixes
• Support release planning, testing, deployment, source control, CI/CD, permissions, and security
• Monitor automations and integrations and help reduce technical debt over time

• Partner with Field Operations, O&M, Customer Success, Engineering, and Enterprise Systems to gather requirements and deliver solutions
• Lead or participate in discovery sessions, solution reviews, testing, and implementation planning
• Identify opportunities to simplify workflows, improve platform performance, and increase user adoption
• Communicate technical tradeoffs, risks, dependencies, and recommendations to technical and nontechnical stakeholders
• Stay current on Salesforce capabilities and recommend relevant platform improvements
• 7+ years of Salesforce development, configuration, or implementation experience
• Extensive hands-on experience with Salesforce Field Service in a complex operational environment
• Strong experience with Service Cloud and the broader Salesforce platform
• Proficiency with Apex, Lightning Web Components, Flow, SOQL, APIs, data modeling, and Salesforce security
• Ability to independently work through technically ambiguous requirements, analyze requirements, design solutions, and deliver production-ready functionality
• Experience designing and supporting integrations between Salesforce and other enterprise applications
• Strong understanding of field service processes, including scheduling, dispatch, technician mobility, work execution, service history, and preventive maintenance
• Experience supporting Field Operations, O&M, Customer Success, customer support, or other asset-intensive business processes
• Strong troubleshooting, communication, and stakeholder-management skills
• Ability to operate effectively in a fast-moving, cross-functional environment
• Ability to independently work through technically ambiguous requirements, analyze requirements, design solutions, and deliver production-ready functionality
• Experience with Experience Cloud and customer or partner portals
• Experience with Manufacturing Cloud or Sales Cloud
• Experience supporting commercial, sales, or marketing teams and workflows is a plus
• Familiarity with installed products, asset hierarchies, warranties, service contracts, and fleet maintenance
• Relevant Salesforce certifications, including Field Service, Service Cloud, Platform Developer, or Platform App Builder
• Experience in energy, manufacturing, industrial equipment, utilities, or another asset-intensive industry
• Field and customer-facing teams can reliably manage service activity in Salesforce
• Users have clear visibility into customers, assets, service history, and issue resolution
• Salesforce solutions and integrations are stable, scalable, and maintainable
• Production issues are resolved quickly and recurring problems are addressed at the root cause
• New functionality is delivered efficiently and follows sound Salesforce architecture
• The platform continues to support the needs of a growing field operation and installed fleet

Does your experience not meet all of our posted requirements?

Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement.

At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don’t meet all posted requirements for a particular role, we’d still love to hear from you.

Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background.

In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future.

We generally do not negotiate on salary once we have made an offer.

The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise.

New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.