Sr. Salesforce Commerce Business Analyst
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Key skills for this role
Role Overview
Brillio is seeking a Senior Salesforce Commerce Business Analyst with at least 7 years of experience and substantial hands-on expertise in product management and requirements extraction.
The role focuses on quote-to-cash and commerce processes across distributor, reseller, and customer channels.
Key Skills for This Role
Full Job Posting
Role Overview
Brillio is seeking a Senior Salesforce Commerce Business Analyst with at least 7 years of experience and substantial hands-on expertise in product management and requirements extraction.
The role focuses on quote-to-cash and commerce processes across distributor, reseller, and customer channels.
Key Responsibilities
- Lead requirements extraction and develop functional specifications for quote-to-cash and commerce solutions aligned with business objectives.
- Analyze and map business processes, document user journeys, and identify gaps and improvement opportunities across channels.
- Develop acceptance criteria and maintain requirements traceability throughout the project lifecycle.
- Facilitate stakeholder workshops and meetings between business and technical teams to drive consensus and clarity.
- Collaborate on data models and optimize solutions for Oracle CPQ and Salesforce platforms.
- Define and document channel and partner economics, including distributor, reseller, and customer engagement strategies.
- Validate requirements implementation and ensure measurable business outcomes.
- Monitor industry trends and best practices to enhance product management methodologies.
Must-Have Qualifications
- Commerce or e-commerce domain experience.
- Experience gathering requirements and producing functional specifications, user stories, or BRDs.
- Experience with process mapping and user-journey or workflow definition.
- Experience authoring acceptance criteria and maintaining requirements traceability.
Preferred Qualifications
- Familiarity with Oracle CPQ and/or Salesforce sufficient to write platform-aware requirements.
- Exposure to subscription, renewals, or billing domains.
- Understanding of channel and partner models, commissions, attribution, or revenue share.
- Experience bridging business and technical teams in an Agile delivery environment.
About Brillio
Brillio helps clients deliver data-led customer experiences focused on customer journeys and partnerships with leading CRM and customer experience platforms.
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