Sr. Sales Engineer | alfanar Electric

City Project Sales

Our Main Divisions

alfanar electric

alfanar electric operates industries in

Industrial Complex, Riyadh

Job Purpose

Functional Responsibilities

• Sales:
• Promote and sell service contracts to new and existing customers.
• Identify potential clients and develop strategies to generate leads and close sales.
• Conduct customer visits and presentations to explain the value of service contracts.
• Technical Support:
• Understand and articulate the technical aspects of products and services to address client needs.
• Collaborate with technical teams to design service solutions that align with customer requirements.
• Provide technical support during the pre-sales and post-sales process.
• Customer Relationship:
• Build and maintain strong relationships with customers to ensure long-term business partnerships.
• Regularly follow up with clients to assess satisfaction and identify opportunities for contract renewals or upgrades.
• Act as the primary point of contact for customer inquiries related to service contracts.
• Contract Controlling:
• Prepare and present service contract proposals, ensuring alignment with customer needs and company standards.
• Negotiate terms and conditions with clients to secure favorable agreements.
• Monitor the performance and delivery of contracted services to ensure compliance and customer satisfaction.
• Market Analysis
• Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth.
• Provide insights and recommendations to improve service offerings and sales strategies.
• Reporting and Documentation
• Maintain accurate records of sales activities, contracts, and customer interactions in the CRM system.
• Prepare regular sales reports and forecasts for management review.

General Responsibilities

• HR Proficiency:
• Ability to obtain updated soft and technical skills related to the job.
• Delivery:
• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
• Problem-Solving:
• Solve any related problems arise and escalate any complex operational issues.
• Quality:
• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
• Business Process Improvements:
• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
• Compliance:
• Comply to related policy and procedures and work instructions.
• Health, Safety, and Environment:
• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.