Base Career helps you apply smarter for this job.
Key skills for this role
Join our growing Auto Claims team and manage complex and commercial auto claims while delivering exceptional customer service. This role offers the opportunity to apply your claims expertise, collaborate with key stakeholders, and make a meaningful impact through effective claim resolution.
Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
Manage complex and/or commercial auto claims
Fully explain the claim process to all customers in a way they’ll easily understand
Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy
Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary
Work with the customer, broker, and preferred vendors to determine the best way to resolve the claim
Maintain detailed file records by entering pertinent data into the appropriate systems
Process claims payments within your authority level
Initiate salvage and subrogation procedures on assigned claims
Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
We are looking to expand our Commercial Auto and Complex Auto teams
Achieve and maintain a file disposition rate of 100% on a monthly basis
Whether you’re dealing with customers or co-workers, you’re always professional, friendly and courteous.
Preferably, you have a University degree in any discipline or a college diploma or the CIP designation
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
Calgary, CAN
The Opportunity Come work on a team where you will have the opportunity to focus on a key and strategic portfolio in a sector that drives the Canadian economy. On the Vertical Oil and Gas team, you will have the chance t
Waterloo, CAN
The Opportunity The Business Development Advisor (BDA) reporting into the regional Business Development Director (BDD)is responsible for managing and developing a portfolio of strategic brokers focused on commercial Insu
Calgary, CAN
Calgary, CAN
Toronto, CAN
The Opportunity Specialist, Change leads the development and execution of change management strategies that support key initiatives across Commercial Insurance. Working closely with leaders and project teams, this role h
Toronto, CAN
The Opportunity The Specialist, Continuous Improvement serves as an internal consultant and trusted advisor, partnering with leaders across Personal Insurance to enhance operational effectiveness, streamline business pro
Toronto, CAN
The Opportunity The Model Risk Oversight function in Enterprise Risk Management (ERM) provides oversight for the Model Risk Management framework through which the AI/model risks across the organization are identified, me
Calgary, CAN
Waterloo, CAN
Waterloo, CAN
Calgary, CAN
Calgary, CAN
Toronto, CAN
Toronto, CAN
Toronto, CAN
Minimum of 3 years experience handling automobile physical damage claims of moderately complex to complex in nature
Advanced knowledge of claims processes and procedures, including experience in both tort and DCPD provinces
You excel under and are comfortable with change
A demonstrated ability to work efficiently in a high volume, fast-paced environment
Strong analytical and decision-making skills-detail-oriented and highly organized
A high proficiency with Windows based programs with excellent keyboarding skills
You are team oriented - you value collegiality and accomplishing goals together
You’re an excellent communicator (written and verbal) and an even better listener
An active license in the provinces of New Brunswick and Prince Edward Island (or the ability to obtain) is an asset
Bilingualism (French & English) is considered an asset
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
#IND1
Verified company details for this employer are not available yet.
CAD 51300-94400 yearly / year
Full-time
Senior · 3+ years experience
Hybrid
Apply faster on company sites with our extension.