Sr. Regional Technology Lead

include but not limited to:

• Develop and maintain the technology strategy and roadmap for the LAC region, aligned to regional business priorities and enterprise technology direction.
• Serve as the primary technology advisor to the President, LAC Region, providing regular, clear updates on key initiatives, projects, risks, and decisions requiring input or approval.
• Build strong working relationships with regional business leaders, franchisees/partners, and functional stakeholders to ensure technology investment reflects regional needs.
• Represent the LAC region’s technology interests and requirements in enterprise-level planning and prioritization discussions.
• Lead execution of key regional technology projects from initiation through delivery, ensuring scope, timeline, budget, and quality targets are met.
• Establish and maintain governance routines (status reporting, RASCI/ownership models, risk and issue tracking) across the regional project portfolio.
• Partner with global/enterprise technology teams, vendors, and third parties to coordinate delivery of shared platforms and region-specific implementations.
• Manage prioritization and sequencing of the regional project portfolio in partnership with regional business and technology leadership.
• Manage relationships and performance of key LAC technology vendors, including contract deliverables, service levels, and issue resolution.
• Own regional technology support outcomes, ensuring issues are resolved promptly and systems, tools, and platforms remain reliable for the business.
• Define and monitor support SLAs and operational health metrics across the region, driving continuous improvement in service quality.
• Ensure appropriate escalation paths and incident management processes are in place and followed for critical regional technology issues.
• Lead, coach, and develop a team of project managers and technology leads, setting clear priorities, expectations, and accountability.
• Build team capability and bench strength to support a growing regional technology footprint, including hiring and performance management.
• Foster a culture of collaboration, accountability, and continuous improvement across the team.

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience.
• 8+ years of progressive experience in technology strategy, delivery, or IT management, including experience supporting Latin America and/or Caribbean markets.
• 3+ years of experience directly managing project managers, technology leads, or similar technical/delivery talent.
• Demonstrated experience managing a portfolio of technology projects, including budget, timeline, and risk management.
• Strong executive communication skills, with experience advising senior business leaders (President/VP level) on technology matters.
• Experience partnering with cross-functional and cross-regional teams, including global/enterprise technology functions.
• Fluency in English required; Spanish and/or Portuguese proficiency strongly preferred given regional scope.
• Willingness and ability to travel periodically within the LAC region.
• Experience in quick-service restaurant (QSR), retail, or multi-unit franchise environments preferred.
• Familiarity with regional technology support models (help desk, field support, in-store/restaurant technology) preferred.
• PMP, Agile/Scrum, or equivalent project/program management certification preferred.
• Experience operating in a matrixed organization spanning regional and global technology teams preferred.
• People Management: Yes — leads a team of project managers and technology leads.
• Scope: Owns regional technology strategy, execution, and support outcomes for the LAC region.
• Decision Making: Serves as primary technology advisor to the President, LAC Region; makes strategic and portfolio decisions in partnership with regional and enterprise leadership.
• Travel Requirements: Up to 20%, within the LAC region.

What do we offer?

• Insurance Plans (Medical, Life)
• Pension/401K/RSP (country specific)
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• And More.....

The base pay range for this role is $158,900 - $198,600.

Pay within this range will be determined in good faith based on job-related factors, which may include skills, experience, education/training, location, and internal equity.