Sr. Project Manager - Lean Digital Transformation 4D

Drive the successful implementation, adoption, and continuous improvement of Medius solutions by providing project oversight, stakeholder coordination, automation enhancement, technical expertise, and training support to business and operations teams.

Monitor Medius implementation initiatives and ensure timely execution of project milestones.

Track project deliverables, risks, issues, and dependencies.

Prepare governance reports, status updates, and action trackers.

Coordinate with business, operations, and project teams to ensure successful implementation.

Drive automation improvement initiatives within Medius to maximize touchless processing and Straight-Through Processing (STP).

Analyse automation maturity, identify process gaps, and recommend improvement opportunities.

Partner with operations and business teams to reduce manual interventions and improve process efficiency.

Track automation performance and benefits realization metrics.

Serve as the Subject Matter Expert (SME) for Medius functionality and system capabilities.

Possess strong knowledge of Medius workflows, validation rules, posting logic, capture processes, and automation features.

Support configuration discussions, troubleshooting, testing, and issue resolution during implementation and stabilization phases.

Collaborate with technical teams to evaluate and implement system enhancements.

Facilitate communication between project, business, IT, and operational teams.

Organize workshops, implementation meetings, and requirement discussions.

Ensure timely resolution of open actions and stakeholder queries.

Facilitate the creation and maintenance of: SOPs and Work Instructions Process Documentation Training Materials Governance Reports

SOPs and Work Instructions

Process Documentation

Training Materials

Governance Reports

Coordinate and deliver Medius readiness training for GP agents and business users.

Track training completion and support change management activities.

Monitor implementation progress and automation performance through dashboards and reporting.

Analyze operational metrics and identify opportunities for process optimization.

Support post-implementation reviews and continuous improvement initiatives.

Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.