Sr. Program Operations Manager

• Track and report spend, commitments, and forecast changes against the per-project hardware budgets we've allocated and handed over, giving us clear, current visibility of where each project stands versus the approved forecast.
• Maintain accurate project-level cost tracking for each active project, and flag spend variances, overruns, or scope-driven changes to us early so we can decide on any action.
• Prepare bills of materials (BOMs) and cost summaries for our review and approval.
• Support preparation of cost-to-complete forecasts and cost summaries as we request them.

• Deliver regular program status updates and supporting data to the EOS Service Delivery Manager, giving clear visibility of progress, risks, blockers, and anything needing a client decision.
• Produce and maintain dashboards and reporting packs that pull program health, spend position, and delivery milestones into a single view for the client.
• Keep reporting timely, accurate, and tailored to the audience, and support the EOS Service Delivery Manager in preparing QBR materials.

• 4+ years of operational management experience in an AV construction, technical, or AV/collaboration environment.
• Bachelor’s degree in a relevant field; PMP or equivalent certification.
• Demonstrated proficiency in utilising project management software to coordinate workstreams, monitor progress, and ensure delivery against defined timelines and objectives.
• Strong leadership skills with experience coordinating and managing vendor / delivery resources.
• Exceptional communication and stakeholder management skills.
• Ability to adapt to changing priorities and business needs in a fast-paced environment.
• Analytical mindset with strong problem-solving and decision-making capabilities.
• Experience developing and implementing strategic plans for AV managed services, aligning with organizational or client goals.
• Familiarity with forecasting, budget reporting, and reporting on delivery KPIs such as on-time delivery, milestone adherence, standards compliance, data accuracy, and forecast accuracy.
• Experience driving operational excellence through process optimization, automation, and adoption of new technologies.
• Ability to demonstrate high levels of integrity and manage sensitive and confidential information.
• Self-motivated and able to take responsibility in an autonomous environment.
• Advanced analytical and problem-solving skills.
• Strong influencing, negotiation, and decision-making skills.

• Working knowledge of audiovisual and video conferencing systems (Cisco, Neat, Zoom, Google Meet), digital signage, and audio systems.
• Familiarity with AV-over-IP solutions, unified communications, and integration with IT infrastructure.
• ITIL Certification v4 or higher.
• Proven track record of applying Six Sigma or Lean methodologies to improve IT service processes, reduce operational costs, and enhance service quality.
• Experience with emerging technologies such as AI, automation, or DevOps practices to enhance service delivery.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to)

of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.

We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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