Sr. Program Analyst, Operations & Synergy, AoA

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! As a Sr. Program Analyst, Operations & Synergy, AoA on the Anaplan on Anaplan team, you will serve as the primary operational engine driving Agile execution, project management, Jira governance, and internal enablement operations across our core enterprise planning models and cutting-edge AI initiatives. In this high-visibility role, you will partner closely with solution architects, model builders, product teams, and senior leaders to structure and accelerate critical program tracks. You will bridge technical delivery and business strategy by facilitating seamless Agile ceremonies, maintaining structured intake workflows, standardizing process documentation, and managing community enablement programs. This role requires a unique combination of Agile facilitation expertise, structured project management discipline, cross-functional stakeholder coordination, and a strong technical aptitude to master Anaplan’s platform ecosystem. We are open to candidates in the Minneapolis area or who live in a state where Anaplan can do business. Your Impact 1. Agile Operations & Scrum Leadership Agile Facilitation: Serve as dedicated Scrum Master across active development streams. Facilitate all core Agile ceremonies; including sprint planning, daily stand-ups, backlog grooming/refinement, sprint reviews, retrospectives and progress tracking for key active initiatives, ensuring technical teams remain aligned and unblocked. Release Coordination: Coordinate sprint cadences, production deployment schedules, and model/application issue tracking to maintain a high and predictable team velocity and environment readiness. Metrics Tracking & Continuous Improvement: Monitor and analyze sprint health metrics (velocity, story point estimation accuracy, carry-over tickets) to identify workflow bottlenecks and implement continuous Agile process improvements. 2. Project Planning & Documentation Project Execution: Support general project planning by implementing The Anaplan Way (Anaplan’s Agile Methodology), milestone tracking, risk management, and overall operational execution for active mid-sized cross-functional initiatives. Macro-Level Scope & Systems Thinking: Evaluate end-to-end business workflows to understand how individual user stories, data integration pipelines, and model features impact broader downstream business processes and planning cycles. Process Standardization & Knowledge Base: Author, organize, and maintain comprehensive process documentation, standard operating procedures (SOPs), and technical runbooks in Confluence to build a robust knowledge repository. Roadmap & Executive Reporting: Assist leadership in aggregating project status updates, roadmap milestones, end-to-end delivery health, and strategic risks into clear, executive-ready presentations and dashboards. 3. Jira Management, Backlog Grooming, Intake, and Triage Intake & Triage Operations: Take an active, lead role in running the intake and triage process for all incoming development feature requests, bug reports, application enhancements, and administrative tasks. Stakeholder Management: Act as the first line of defense for incoming requirements from internal business stakeholders (Finance, Controllership, HR, Product). Ensure user requests are complete, scoped, clear, and translated into clean, actionable Jira user stories with precise acceptance criteria. Jira Project Ownership: Manage specific projects in Jira, maintaining clean project boards, tracking cross-team deliverables and dependencies, dashboards, and ensuring accurate ticket statuses to support overall program health and visibility. 4. Operational Excellence and Engagement Programs Operational & Strategic Program Support: Administer the day-to-day operational framework for AoA Operations & Synergy, supporting the execution of key strategic initiatives. Enablement Tracking & Logistics: Lead event operations and internal communications for webinars, team workshops, and company-wide hackathons. Manage scheduling, participant tracking, program collateral, and feedback loops to ensure high-impact adoption across the internal Anaplan community. Technical Upskilling: Be a Certified Model Builder and complete Anaplan Level 1 & Level 2 Model Building, The Anaplan Way, and Jira certifications during the onboarding period to establish a deep functional understanding of Anaplan architecture and effectively partner with modelers and architects. Your Qualifications 3-5+ years experience in project management, Agile facilitation, business process analysis, or technical program operations within a fast-paced SaaS technology company or management consulting environment. Proven ability to analyze enterprise-wide business processes, conduct workflow mapping, assess downstream impacts, and manage cross-functional scope across business units. Ability to operate as both executor and leader. You're the person who does the work and raises the bar for how it gets done Advanced expertise with Jira and Confluence (managing project boards, workflows, custom fields, and dashboards) and process visualization tools (e.g., Lucidchart, Miro). Proficiency with modern collaboration tools (Slack, Zoom, G Suite, Microsoft Office). AI Fluency actively building with and thinking about AI tools (Gemini AI, Claude, Rovo AI, Zoom AI Notetaker) and using them in day-to-day work Exceptional written and verbal communication skills with a proven track record of creating clear, comprehensive technical and operational documentation (SOPs, runbooks, process flow diagrams). Proven ability to navigate conversations across executive sponsors, functional business leads, and technical engineers, translating ambiguous business needs into clear, structured execution plans. Strong enthusiasm and proven ability to quickly learn complex cloud SaaS architectures and enterprise planning software to be able to translate business requirements and coordinate technical needs. (Willingness to complete Anaplan L1/L2/Certified Model Builder, The Anaplan Way, Scrum Master Certification upon hire is required). Nice to Haves Prior experience with enterprise planning platforms (e.g., Anaplan, Workday, SAP, Oracle) or domain context in Finance/HR/Product Certified Anaplan Model Builder (Level 1 / Level 2 / Level 3), Certified Solution Architect, or The Anaplan Way Certified. Certified ScrumMaster (CSM), PMI-ACP, or PMP certification is highly desirable Background as an Anaplan Model Builder, Implementation Consultant or Solutions Architect Experience coordinating internal enablement programs, user councils (e.g., Anaplanner Council), hackathons, or builder communities. Base Salary Range: $96,000 — $137,000 USD Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence. C andidate data processed during our recruitment activities is handled in accordance with our Candidate Privacy Notice. This may include the use of artificial intelligence or automated tools to assist our team in evaluating qualifications.