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Sr. Product Manager, Platform & Agentic Integrations
Dialpad
Vancouver, CAN
Full Time
Senior
1 weeks ago
Product ManagementAPI DesignWebhooksIntegration ArchitecturePlatform StrategyCross functional Collaboration
Free
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About the Role
Dialpad is seeking a Senior Product Manager to lead Platform & Agentic Integrations, owning APIs, webhooks, MCP, and custom connectors. You will define the integration platform strategy, drive agentic AI capabilities, and partner with engineering and GTM teams to ship scalable platform products.
Key Skills for This Role
Product ManagementAPI DesignWebhooksIntegration ArchitecturePlatform StrategyCross functional Collaboration
Responsibilities
- Own product strategy and roadmap for Platform & Agentic Integrations, including public APIs, webhooks/events, MCP capabilities, custom connectors/actions, and connector management experiences
- Define platform primitives that let third party developers and customers hook into Dialpad events, observe agent outcomes, and create or manage AI Agents programmatically
- Drive evolution of Dialpad MCP and related ecosystem capabilities
- Lead product development for custom connectors and actions
- Build platform and management experiences to scale agentic integrations
- Partner closely with engineering, design, QA, support, solutions, and GTM teams to ship reliable, secure, scalable platform capabilities
- Set vision, strategy, and priorities for Platform & Agentic Integrations
- Write crisp product requirements and drive execution from discovery through launch
- Prioritize roadmap investments across platform improvements, ecosystem scale, and high impact integration opportunities
- Use customer feedback, field input, platform usage, and business context to make prioritization decisions
Requirements
- 5+ years of product management experience, ideally in platform, developer products, APIs, integrations, or enterprise SaaS
- Strong understanding of developer facing concepts such as APIs, webhooks, authentication, and integration architecture
- Experience building or scaling platform products that enable internal teams, partners, or customers to extend core product capabilities
- Ability to operate across both strategic and deeply technical problem spaces
- Strong product judgment around platform usability, scalability, and tradeoffs
- Experience working cross functionally with engineering, design, QA, GTM, support, and external partners
- Comfort in ambiguous, fast moving environments
- Excellent written and verbal communication skills
Full Job Posting
About Dialpad
- Dialpad is the AI native business communications platform, unifying calling, messaging, meetings, and contact center.
- More than 70,000 companies rely on Dialpad for real time, AI driven insights.
- Dialpad is leading the shift to Agentic AI with the DAART initiative.
Your Role
- Senior Product Manager to lead Platform & Agentic Integrations.
- Owns APIs, webhooks, MCP, custom connectors, and platform integrations such as Microsoft Teams.
- Defines how customers, partners, and internal teams extend Dialpad through a scalable integration platform.
What You’ll Do
- Own product strategy and roadmap for Platform & Agentic Integrations.
- Define platform primitives for third party developers and customers.
- Drive evolution of Dialpad MCP and ecosystem capabilities.
- Lead product development for custom connectors and actions.
- Build platform and management experiences to scale agentic integrations.
- Partner with engineering, design, QA, support, solutions, and GTM teams.
- Set vision, strategy, and priorities for Platform & Agentic Integrations.
- Write crisp product requirements and drive execution.
- Prioritize roadmap investments.
- Use customer feedback and business context for prioritization.
Skills You'll Bring
- 5+ years of product management experience in platform, developer products, APIs, integrations, or enterprise SaaS.
- Strong understanding of APIs, webhooks, authentication, and integration architecture.
- Experience building or scaling platform products.
- Ability to operate across strategic and technical problem spaces.
- Strong product judgment around platform usability, scalability, and tradeoffs.
- Experience working cross functionally.
- Comfort in ambiguous, fast moving environments.
- Excellent written and verbal communication skills.
Salary Range
- British Columbia, Canada Salary Range: $140,500—$177,250 CAD base salary.
- Does not include bonus, equity, or benefits.
Why Join Dialpad
- Work at the center of AI transformation in business communications.
- Build and ship agentic AI products.
- Competitive salary, comprehensive benefits, and growth opportunities.
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