Sr PC - Patching Coordinator

Patching Coordinators own the patching calendar across multiple clients and environments, coordinate and schedule maintenance windows in alignment with SLAs and client requirements, ensure patch cycles are executed according to defined cadence (monthly, out-of-band, emergency patches) and communicate schedules, changes, and impacts to internal teams and customers Responsibilities

Track and report on patch compliance and effectiveness, including, sccess rates, failure rates, systems pending patching

Produce regular client-facing reports and executive summaries while also highlighting trends, risks, and areas requiring attention or escalation

ITIL or service management certification

Experience with reporting tools or dashboards (Power BI, Excel, etc.) as well as exposure to security/vulnerability management programs. Familiarity with patching tools such as N‑central (N‑able), Qualys or similar RMM platforms as well as automation frameworks (e.g., Ansible awareness preferred)

Windows and Linux patching concepts, patch lifecycle (assessment, deployment, validation), compliance and vulnerability remediation principles

Ability to interpret technical outputs and translate into clear reporting metrics. Strong organizational and coordination skills across multiple stakeholders. Excellent communication skills (client-facing and internal teams) including a high attention to detail with strong follow-through

Ability to manage competing priorities in a fast-paced environment and a strong analytical mindset for reporting and trend identification

3–5+ years in IT operations, service management, or infrastructure coordination

Demonstrated experience working in managed services (MSP) or multi-client environments.

Familiarity with patching tools such as N‑central (N‑able), Qualys or similar RMM platforms as well as automation frameworks (e.g., Ansible awareness preferred)

Experience with change management and maintenance scheduling

We’re legendary to take care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

Freedom to work from another location.

Medical Insurance

Health Benefits

Professional Development: Learning Platform and Certificate Reimbursement

Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Today's talent leads tomorrow's success. Learn more about Insight: https://www.linkedin.com/company/insight/

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India

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