teamtailor
Sr. Operations Manager
Qureos
Riyadh Region, KSA
Onsite
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Job Description – Sr. Operations Manager
Company: CORE Coffee & Roastery Department: Operations Position: Senior Operations Manager Location: Riyadh, Saudi Arabia
Operations Management
Oversee daily operations across multiple CORE Coffee & Roastery locations.
Ensure all branches consistently follow company SOPs, operational standards, and service procedures.
Monitor store performance and implement corrective actions where required.
Conduct regular branch visits, operational audits, and performance reviews.
Sales & Business Performance
Drive sales, revenue, profitability, and overall business growth across assigned locations.
Analyze branch KPIs including sales, average transaction value, labor cost, food cost, wastage, and customer satisfaction.
Develop and execute action plans to improve underperforming branches.
Support new store openings, expansions, and operational development initiatives.
People & Leadership
Lead, coach, and develop Store Managers and operational teams.
Ensure effective manpower planning, scheduling, productivity, and staff deployment.
Identify training needs and coordinate with HR/Training teams to improve employee performance.
Build a strong service-oriented culture and maintain high employee engagement.
Coffee & Product Quality
Maintain consistent coffee quality, preparation standards, presentation, and service across all branches.
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