Sr. Observability Engineer II

• Engineer and maintain the Dynatrace multi-tenant environment configuration, including management zones, alerting profiles, metric and custom events, tagging strategies, and access boundaries.

• Own the end-to-end alert lifecycle, defining ownership, naming standards, severity mapping, alert disposition taxonomies, and production-readiness criteria.

• Systematically eliminate alert fatigue across top problem patterns utilizing advanced tuning, thresholds, correlation, suppression, and alert retirement, while maintaining robust coverage for real, client-impacting issues.

• Design and implement synthetic monitors and business-centric service-health models for critical client journeys and access paths, ensuring degradation is detected in service and business terms rather than raw infrastructure metrics.

• Author and standardize Dynatrace Query Language (DQL) queries, notebooks, and dashboards for operations, leadership, and reliability reporting, establishing best-practice development standards for the team.

• Collaborate with tools administrators to manage observability configurations using configuration-as-code practices, ensuring monitoring setups are versioned, peer-reviewed, and reproducible.

• Partner with Tools, Automation and SRE teams to enhance alert-to-ticket enrichment (such as Salesforce ITSM integrations) with context and probable cause, minimizing triage times and enabling automated remediation.

• Partner with SQL, platform, OS, and API specialists to resolve monitoring blind spots, ensure domain-specific alerts are meaningful, and verify that alerts are backed by robust runbooks.

• Support service-level (P1–P4) measurements by establishing reporting baselines for corporate accountability, ensuring noise-reduction changes are paired with strict operational guardrails.

• Maintain comprehensive reference materials, standard operating procedures, and observability standards documentation in Confluence to support continuous team enablement and operational onboarding.

• Perform other duties that support the overall objective of the position.