Sr. Manager - Workforce Management 4D
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Role Overview
• Plan, Design, Build and deliver on WFM activities and process
• Drive client discussion on requirements and build solution bases gaps in WFM process
• Own end-to-end reporting and MIS delivery for multiple projects
• Be responsible for ensuring the timeliness and accuracy of the all reports
• Lead meeting and develop agenda for various functions to review performance and efficiency
• Provide transparency and instructions to your team on the expectation for functions
• Identify and remove redundancies in the process for effective delivery
• Develop a strategy for redefining WFM goals bases the client and business requirements
• Lead the way in implementing new technologies in operations
• Design road map to develop the team members and get them ready to scale up bases requirements
• Design and build performance metrics and set up benchmarks
• Ensure timeliness and accuracy delivery to customer
• Also develop reports and tools to give daily and weekly visibility to Sr. Management on run rate
• Develop and implement workforce management strategies
• Conduct capacity planning and workforce forecasting
• Manage scheduling activities to meet service level objectives
• Analyze and optimize workforce performance metrics
• Lead a team of workforce management specialists
• Collaborate with cross-functional teams to align workforce strategies with business goals
Full Job Posting
Qualifications
- Certifications
- Required Skills
- Language
- Language Proficiency -
- Additional Job Location -
- Job Type
- Master Skill List -
- Remote Type -
- Work Shift -
- Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
About Genpact
Genpact is a global professional services company that uses data, technology, and AI to transform and operate business processes for large enterprises.
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