Sr. Manager, SAP Functional

RESPONSIBILITIES AND ACCOUNTABILITIES:

Operational Excellence Own SLAs and KPIs across all production and non-production functional environments; Drive ITIL governance standards for incident, problem, change, and release management; Minimize business disruption by managing critical escalations and conducting root-cause analysis; Govern business continuity planning and disaster recovery tests for functional systems; Collaborate with Service excellence team and Business stakeholders to help drive operational excellence and continuous improvements; Support value driven enhancements by providing standard solutions.

Own SLAs and KPIs across all production and non-production functional environments;

Drive ITIL governance standards for incident, problem, change, and release management;

Minimize business disruption by managing critical escalations and conducting root-cause analysis;

Govern business continuity planning and disaster recovery tests for functional systems;

Collaborate with Service excellence team and Business stakeholders to help drive operational excellence and continuous improvements;

Support value driven enhancements by providing standard solutions.

Business Alignment and Stakeholder management Act as the primary liaison between the SAP team, key business stakeholders, the Enterprise Architects and Digital Transformation Leader ensuring effective communication and collaboration; Align SAP initiatives with business objectives, ensuring that the SAP CoE delivers value by improving performance, efficiency, and agility; Support relationships with SAP as primary service provide, SAP partners, and service providers to ensure quality service delivery and cost-effectiveness.

Act as the primary liaison between the SAP team, key business stakeholders, the Enterprise Architects and Digital Transformation Leader ensuring effective communication and collaboration;

Align SAP initiatives with business objectives, ensuring that the SAP CoE delivers value by improving performance, efficiency, and agility;

Support relationships with SAP as primary service provide, SAP partners, and service providers to ensure quality service delivery and cost-effectiveness.

Functional Optimization & Business Realization Translate business needs into optimized, scalable SAP configurations and system improvements; Govern change requests to ensure standard SAP features are preferred over complex custom code; Oversee integration testing and User Acceptance Testing (UAT) for functional patches or upgrades; Align business processes across modules including SAP R2R, L2C, S2P, H2R etc.

Translate business needs into optimized, scalable SAP configurations and system improvements;

Govern change requests to ensure standard SAP features are preferred over complex custom code;

Oversee integration testing and User Acceptance Testing (UAT) for functional patches or upgrades;

Align business processes across modules including SAP R2R, L2C, S2P, H2R etc.

Vendor & Financial Management Manage offshore vendors and third-party AMS partners to deliver high-quality support; Conduct service reviews to audit partner metrics against contractual obligations; Optimize operational budgets while identifying license or capacity cost-saving opportunities & improve ROI for the organization.

Manage offshore vendors and third-party AMS partners to deliver high-quality support;

Conduct service reviews to audit partner metrics against contractual obligations;

Optimize operational budgets while identifying license or capacity cost-saving opportunities & improve ROI for the organization.

Program/Projects Collaborate with cross-functional teams, business stakeholders, the Enterprise Architects, and Program/Project Managers to define requirements, prioritize initiatives, and ensure the successful integration of SAP solutions; Oversee the planning, execution, and delivery of SAP initiatives; Monitor project risks and issues, implementing mitigation strategies to ensure project success; Establish strong governance to ensure standard best in class solution deployment.

Collaborate with cross-functional teams, business stakeholders, the Enterprise Architects, and Program/Project Managers to define requirements, prioritize initiatives, and ensure the successful integration of SAP solutions;

Oversee the planning, execution, and delivery of SAP initiatives;

Monitor project risks and issues, implementing mitigation strategies to ensure project success;

Establish strong governance to ensure standard best in class solution deployment.