Sr. Manager, Sales Ops

Manage the Sales Operations team supporting AMER/LATAM/ANZP/EMKTs region.

• Owns departmental goals and drive RCCA/Actions
• Drive revenue and Shipment linearity goals with all the stakeholders.
• Using results to influence decision making. Guiding company level strategy for business analytics
• Understands the process of transforming analysis results back into policies and procedures within an organization.
• Exposure to industry best practices in order management domain and drive process innovation and continuous improvement culture in the group.
• Ownership of CSAT/NPS. Act as customer advocate and voice of customer to represent the client's interests across Enphase.
• Coach team members to drive allocation and linearity discussions with the customer, and internal stakeholders.
• Drive innovation and continuous improvement culture in the group, encourage idea generation and design thinking, and handle medium-large scale global projects.
• Assist or lead new customer onboarding.
• Acts as SME (subject matter expert), that can efficiently respond to and expedite issue resolution on multiple/varying fronts.
• Have good understanding of ERP applications and industry best practices, recommend best practices/change management, Support organizational initiatives.
• Provide regular input on all account activity and weekly status and call reports.
• Handle performance management, drive employee engagement and development
• Apply situational leadership and conflict management skills.
• Be a leader of leaders and expert at delegating while supporting the growth of the team. Trust but verify and be a coach to the team.
• Drive delegation, mentoring, and strategic thinking
• Drive succession planning
• Develop employee hiring and retention strategy.
• Develop and maintain BCP.
• Prepares team to respond efficiently to demanding and stressful circumstances.
• Assesses risks and trends at global level, evaluates options and their impact to make sound decisions.
• Flexible to support deliverables in NA and APAC time zone
• Ready to follow hybrid working model (3 days/week in office)
• Studies the business environment, and organizational capability; champions the development of long-term strategies
• Engineering Graduate with 15+ Years experience in handling sale operations for manufacturing/OEM/GCC Setup