Sr. Manager, Project Management Office

You take ownership and follow through

You communicate clearly and effectively

You're comfortable solving problems and figuring things out

You learn quickly and adapt as things change

You care about the team, not just your own work

You bring a sense of humor and perspective to what you do

We're hiring a Senior Manager, PMO to build, professionalize, and scale our project management function from the ground up. This is a hands-on leadership role for someone who can operate at both the strategic and tactical level, designing repeatable processes and templates one day, sitting in a client escalation call the next, and coaching a growing team of project managers throughout. You will be a foundational leader as we scale 3x over the next 3-4 years, directly shaping how we deliver, implement, and retain government clients at scale. This is a player-coach role.

Build, hire, and lead a high-performing team of Project Managers / Implementation Managers, scaling the team and processes in line with company growth (from $50M to $150M ARR)

Establish career pathing, performance management, coaching frameworks, and onboarding programs for PMO staff

Foster a culture of accountability, client-centricity, and continuous improvement

Act as a player-coach — hands-on in delivery while developing direct reports into future leaders

Stand up the formal PMO function: governance model, methodology, and delivery playbooks appropriate for public sector implementations

Design and implement standardized templates for project charters, implementation plans, status reporting, RAID logs, and change orders

Define and continuously improve intake-to-close delivery workflows, ensuring consistency and scalability across a growing project portfolio

Establish KPIs and dashboards to track project health, resource utilization, on-time/on-budget delivery, and client satisfaction

Serve as a senior escalation point for at-risk or high-visibility government client implementations

Partner directly with client stakeholders (agency leadership, CFOs, procurement) to manage expectations, timelines, and scope

Lead executive-level status reviews and steering committee meetings for strategic accounts

Systems, Tools & Reporting

Influence and optimize the PMO's tool stack

Ensure clean data flow and reporting between CSM, Support, Sales, and Delivery systems

Own KPIs including backlog, at-risk reporting, projected go-live dates, and budgets vs. actuals

Partner with Sales, Customer Success, Product, and Engineering to ensure smooth handoffs and alignment on client commitments

Provide input into resourcing models and hiring plans as the company scales toward $150M ARR — looking for opportunities for continuous efficiencies

Contribute to broader operational scalability initiatives, including pricing/packaging of services, SOW standardization, and delivery capacity planning

Critical Skills/Experience:

7+ years in project/program management, with 3+ years in a PMO leadership or team management capacity

Experience in SaaS, ideally with GovTech, public sector, or highly regulated environments

Demonstrated success building or scaling a PMO function from an early or informal stage into a structured, repeatable practice

Track record of managing and growing a team of PMs/Implementation Managers (hiring, coaching, performance management)

Direct experience with Salesforce, Rocketlane, ChurnZero (or comparable implementation/PS tools), and Gong (or comparable call intelligence platforms)

Experience managing client escalations at the executive level, ideally with government or public sector clients

Strong understanding of both Agile and traditional/Waterfall methodologies, with the judgment to apply the right approach by client and project type

• Remote and flexible work environment • Meaningful work that impacts communities across the United States • Collaborative, high-performing team • Competitive compensation and benefits • Opportunities to grow as we scale Benefits

🇺🇸 US Employees ✓ Medical, dental & vision ✓ FSA, HSA, and/or Dependent Care FSA ✓ 401(k) with match ✓ Paid vacation time off ✓ Sick and safe time off ✓ 10 company holidays ✓ 3 floating holidays ✓ Paid parental leave ✓ Life + AD&D insurance ✓ Short-term and long-term disability insurance ✓ Employee assistance program ✓ Volunteer days ✓ Annual year-end "Dimming of the Lights" ✓ Annual company offsite ✓ Employee referral program 🇨🇦 Canadian Employees ✓ Medical, dental & vision ✓ RRSP match ✓ Paid vacation time off ✓ 10 company holidays ✓ 3 floating holidays ✓ Paid parental leave ✓ Life + disability insurance ✓ Employee assistance program ✓ Annual year-end "Dimming of the Lights" ✓ Annual company offsite ✓ Employee referral program

How to Apply Ready to join us? Apply online today! Equal Opportunity Employer ClearGov is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, age, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.