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Key skills for this role
Lead the end-to-end CCM operating model, including requisition fulfilment, contractor lifecycle, invoices, payments, compliance, audits and reporting
Establish clear governance, service standards, operating rhythms and escalation mechanisms to ensure consistent execution
Drive simplification, automation and process improvements that enhance speed, accuracy, stakeholder experience and control
Own strategy and governance for the contractor, staffing, consulting and specialist supplier ecosystem.
Lead supplier performance through scorecards, monthly business reviews, quarterly assessments and corrective actions.
Optimize the supplier portfolio based on capability, performance, cost, scalability, risk and future business needs.
Shape Target's Flexible Workforce Strategy
Partner with business leaders to determine the optimal mix of FTE, contractor, consulting, SOW and other workforce models.
Lead workforce planning, demand prioritization and sourcing strategies for critical, niche and emerging capabilities
Strengthen SOW, consulting and outcome-based engagement models to improve value, flexibility and business outcomes.
Partner with Strategic Sourcing and stakeholders to lead RFI/RFPs, supplier evaluations, negotiations and supplier transitions.
Anticipate how AI and automation will reshape roles, skill requirements, talent demand and workforce models, translating industry trends into actionable contractor and consultant strategies.
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Evaluate emerging AI capabilities, talent markets and supplier offerings to ensure timely access to specialized skills and evolve sourcing, supplier and commercial models as the market changes.
Champion responsible adoption of AI and automation within CCM to improve sourcing, workforce planning, supplier management, analytics and operational efficiency while maintaining appropriate governance and human judgment.
Build market intelligence on workforce trends, supplier capabilities, skill availability, commercial models and rate movements. Deep understanding of other GCC/retail CCM landscape
Use benchmarking, rate analysis and market insights to guide sourcing, supplier and workforce decisions.
Identify emerging suppliers, technologies and workforce models that improve access to talent, speed and cost effectiveness.
Provide senior oversight of contractor lifecycle governance, including onboarding, tenure, extensions, utilization and offboarding.
Partner with Legal, Finance, Talent Acquisition and other functions to translate regulatory and policy requirements into sustainable practices.
Ensure strong controls across compliance, invoices, payments, audits, documentation and supplier accountability.
Improve speed-to-fill, candidate quality, supplier responsiveness and stakeholder experience through data-driven interventions.
Define CCM KPIs and dashboards across demand, fulfillment, supplier performance, cost, utilization, compliance and stakeholder experience.
Lead monthly and quarterly operating reviews that highlight trends, risks, root causes and required actions.
Translate operational and market data into clear recommendations for senior leadership and business partners.
Lead, coach and develop a high-performing CCM team with clear goals, accountability and performance expectations.
Build team capability across workforce management, supplier governance, consulting/SOW, analytics, compliance and procurement.
Foster an inclusive, collaborative and continuous-improvement culture while managing capacity and priorities effectively
An American general merchandise retailer.
Visit company websiteJobs and hiring trendsFull-time
Senior · 10+ years experience
Onsite
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