Sr. Manager IT Management

The Engineering Manager, MDM will lead a team of developers responsible for the ongoing development, support, and enhancement of our enterprise Master Data Management (MDM) platform.

This is a hands-on technical leadership role — the Engineering Manager will personally design solutions, write and review code, estimate work from loosely defined requirements, and solve complex technical problems — while also managing team delivery and performance.

This role operates under a "you build it, you support it" model — there is no separation between development and support teams.

The Engineering Manager is accountable for platform stability, sprint delivery, code quality, SLA compliance, and team performance across customer, supplier, contact, and item domains.

The successful candidate must be a seasoned technical problem-solver first and a people manager second.

They will work closely with the MDM Architect (who drives technical direction and design authority) and the Program Manager (who drives roadmap, stakeholder communication, and cross-functional coordination).

• Lead and manage a team of developers supporting and enhancing the MDM platform
• Conduct sprint planning, prioritization, and ensure consistent monthly sprint delivery
• Perform code reviews to maintain high code quality standards
• Hire, onboard, and rapidly build capability in new team members
• Foster a culture of technical excellence, ownership, and continuous improvement
• Enforce the "you build it, you support it" model — ensure developers own their features through production support
• Drive technical debt reduction and code optimization initiatives
• Monitor and report on platform KPIs and team performance metrics
• Work with platform vendors to drive open product issues to closure

• Lead the design and development of new MDM capabilities and features
• Personally design solutions for complex problems and estimate effort from loosely defined requirements
• Evaluate user stories, establish story points, and create delivery schedules
• Oversee requirements gathering, design, development, and testing activities
• Ensure adherence to software development best practices across the full SDLC
• Manage incident resolution within established SLAs
• Triage and resolve complex data issues spanning multiple systems
• Oversee change management processes and ensure smooth deployments
• Conduct post-production validation and manage release reversals when needed
• Drive platform enhancements to improve stability and operational efficiency
• Lead large-scale data migrations and bulk update operations in the MDM environment
• Onboard new systems, organizations, and datasets to the MDM platform
• Handle complex data reconciliation and synchronization across systems

• Lead the technical execution of MDM modernization
• Plan and execute phased migration strategy ensuring zero data loss and minimal business disruption
• Design and validate data mapping between legacy and target platforms
• Ensure feature parity and regression testing throughout migration phases

• Design and think through complex testing scenarios for platform changes
• Lead unit testing, system integration testing, UAT, and non-functional testing efforts
• Maintain and execute regression test cases during significant platform changes
• Design and implement CI/CD pipelines for automated deployment
• Conduct DR (Disaster Recovery) testing and ensure business continuity
• Debug, refactor, and rewrite code to improve performance and maintainability

• Ensure security best practices are followed across all platform development
• Oversee static and dynamic code analysis to identify and remediate vulnerabilities
• Ensure SOX compliance for all platform changes and controls
• Maintain secure coding standards and conduct security reviews as required

• MDM Platform Experience: 8-10 years hands-on experience working with at least one MDM platform (e.g., Informatica MDM, Reltio, SAP MDM, or similar)
• SQL Proficiency: 8-10 years of experience and advanced knowledge of SQL for complex queries, data analysis, and troubleshooting
• Coding Skills: Hands-on ability to write, debug, refactor, and rewrite code — this is not a management-only role
• Problem-Solving: Proven ability to design solutions for complex problems and triage issues spanning multiple systems
• Data Migration: Extensive experience with large data migrations and bulk update operations in MDM environments
• System Integration: Experience onboarding new systems, organizations, and datasets to MDM platforms
• Data Mapping & Integration: Hands-on experience with data mapping and integration using at least one integration platform
• Event driven architecture: Experience with event-driven architecture and API-first integration patterns
• AI/ML: Familiarity with AI/ML concepts for data matching and deduplication
• Agile: Experience with Service Now agile and project management modules

Deep knowledge of the complete software development lifecycle including:

• Requirements gathering and analysis
• Technical design and architecture
• Development and coding standards
• Unit testing and test automation, System integration testing (SIT), User acceptance testing (UAT), Non-functional testing (performance, security)
• CI/CD pipeline implementation and management. Change management and deployment processes
• Release management including release, post-production validation, roll back planning and execution

• Ability to estimate effort, duration, and resource requirements from loosely defined requirements
• Experience evaluating user stories, establishing story points, and creating delivery schedules
• Proven track record of sprint planning, prioritization, and consistent delivery
• Experience managing SLAs and meeting incident resolution targets
• Discipline to maintain regression test cases and ensure platform stability during significant changes
• Experience running daily scrums

• 5+ years of experience managing technical teams of 8+ developers
• Experience hiring, onboarding, and retaining technical talent
• Excellent verbal and written communication skills
• Ability to explain complex technical problems in business-friendly language
• Experience creating design and technical documentation

• Multi-domain MDM experience (customer, supplier, contact, item)
• Manufacturing industry experience across multiple countries
• Familiarity with AI and ML modeling and production integration

Familiarity with Graph databases