Sr Manager IT Infrastructure

Be part of a growing, successful company in an exciting and challenging field.

Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Fargo, ND Charlotte, NC, Minneapolis, MN, Denver, CO or Chicago, IL Application Deadline: September 23, 2026 Please note that the position may be filled before or after the listed application deadline.

Applications will only be accepted while the posting remains active.

Pay Range: $141,916.84 - $200,000.00 annually Individual compensation is determined based on several factors, including job-related skills and qualifications, education, relevant experience, work location, internal equity considerations, and the overall responsibilities of the position.

The Senior Manager, IT Infrastructure is responsible for leading the delivery, reliability, scalability, and modernization of enterprise infrastructure platforms and services.

This role leads infrastructure engineering and technical teams, drives lifecycle and resiliency improvements, and ensures infrastructure initiatives align with IT strategy and business priorities.

This position ensures core infrastructure technologies are secure, reliable, scalable, and aligned with business needs.

The Senior Manager partners directly with the Senior Manager, IT Operations, along with Security, Architecture, business stakeholders, and vendor partners, to coordinate operational readiness, service performance, incident response, and continuous improvement while developing a high-performing IT Infrastructure team.

Essential Functions Leads managers and teams responsible for infrastructure engineering, network services, cloud platforms, and core infrastructure technologies.

Provides leadership, coaching, performance management, succession planning, and professional development for managers, supervisors, and individual contributors.

Communicates priorities, expectations, and operational performance effectively across IT teams, leadership, and business stakeholders.

Oversees the architecture, engineering, lifecycle, availability, performance, and continuous improvement of enterprise infrastructure platforms and services.

Ensures the reliability, scalability, security, and effective delivery of core infrastructure services.

Provides leadership oversight for identity and access management, including governance, authentication, privileged access, directory services, and related operational controls.

Defines and maintains infrastructure standards, architecture patterns, lifecycle practices, technical controls, and supporting documentation.

Leads infrastructure lifecycle management activities, including maintenance, upgrades, patching, modernization, asset management, and technical debt reduction.

Partners with Architecture, Security, and other IT teams.

Partners directly with the Senior Manager, IT Operations to align infrastructure engineering with IT Service Management practices.

Uses infrastructure health, capacity, reliability, and lifecycle metrics to identify risk, guide investment, and drive continuous improvement in partnership with IT Operations.

Supports enterprise resilience, disaster recovery, and operational recovery objectives.

Partners with Security, Business Continuity, Architecture, and business stakeholders to support enterprise incident response, disaster recovery, and business continuity programs.

Provides infrastructure leadership and technical readiness for recovery planning, disaster recovery exercises, cyber incident simulations, and business continuity testing in coordination with IT Operations and other enterprise partners.

Drives improvements in infrastructure automation, observability, capacity management, technical resiliency, and engineering practices.

Supports planning, forecasting, budgeting, financial management, and resource allocation for Infrastructure & Operations.

Manages vendor relationships, contracts, service agreements, and third-party performance.

Identifies opportunities to optimize costs, reduce risk, improve operational efficiency, and enhance service value.

Makes decisions within established organizational policies, budgets, and delegated authority levels.

Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or related field, or equivalent work experience. 10+ years of progressive experience in information technology, infrastructure, operations, and/or service delivery. 5+ years of experience leading technical teams, managers, or operational service functions.

managing enterprise infrastructure platforms, engineering delivery, technical lifecycle programs, modernization initiatives, and vendor relationships.

Working knowledge of ITSM practices and demonstrated ability to partner effectively with IT Operations on incident, problem, change, service level, and operational readiness processes.

with budgeting, forecasting, asset management, vendor management, and operational planning.

Demonstrated ability to lead through change, manage competing priorities, and drive measurable improvement.

in a large enterprise IT environment preferred.

leading infrastructure modernization, cloud, network, endpoint, or IT operations transformation initiatives preferred.

with Business Continuity, Disaster Recovery, Cyber Incident Response, or Enterprise Incident Response programs preferred.

supporting multi-site operations, distribution, supply chain, manufacturing, or customer-facing technology environments preferred.

ITIL v3, ITIL 4, PMP, Microsoft, Cisco, cloud, cybersecurity, or related certifications preferred.

using ITSM, monitoring, endpoint management, cloud management, and operational reporting tools preferred. Skills and Abilities Strong leadership, coaching, and team development skills. Strong understanding of infrastructure, operations, ITSM, and enterprise service delivery. Ability to lead cross-functional teams during incidents, projects, and operational improvement efforts. Excellent communication, stakeholder management, and relationship-building skills. Strong analytical and problem-solving abilities. Ability to translate strategic direction into operational execution. Strong financial, vendor, and risk management discipline. Customer-focused mindset with a commitment to service excellence. Ability to drive accountability, continuous improvement, and operational maturity. Strong judgment, decision-making, and prioritization skills in a fast-paced environment. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100% Lift from Waist: < than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Lift from Floor: < than 10 lbs. - Frequently 10 to 25 lbs. - Occasionally 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Carried for Distance: < than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Physical Activity Frequency at which you would do the following in a typical day: Sitting (a continuous period of being seated) - Continuously Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Frequently Bending/stooping (downward and forward) - Occasionally Crawling (moving about on hands and knees or hands and feet) - Not at all Climbing/Walking Stairs (ascending or descending) - Occasionally Reaching (extending arms in any direction) - Frequently Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally Balancing (maintaining body equilibrium to prevent falling) - Occasionally Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally Grasping (Applying pressure to an object with the fingers and palm) - Continuously Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously Talking (expressing or exchanging ideas by means of the spoken word) - Frequently Driving (the control and operation of a motor vehicle) - Occasionally Desk work (work usually performed at a desk) - Continuously Use of a computer - Continuously Use of a telephone - Frequently Hearing (Perceiving the nature of sounds at normal speaking levels) - Frequently Exposure (to adverse weather & temperature conditions) - Not at all Travel (travel needed to perform job duties) - Occasionally Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Our History Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others. Values As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards. Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver. Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards Border States employee-owners are competent, accurate, responsive, and engaged . Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.