Sr Manager HR Shared Services

About Target

Role overview

Strategy and service delivery

• Lead teams responsible for pay, timekeeping, scheduling, and relevant HR lifecycles.
• Define priorities that improve service quality, productivity, risk management, and team member experience.
• Translate enterprise HR priorities into team goals, service expectations, plans, and measurable outcomes.
• Maintain timely service delivery aligned with policies, controls, service levels, and compliance requirements.
• Establish metrics, process controls, escalation paths, operating routines, and governance.
• Use data, case trends, and reporting to identify risks, gaps, and improvement opportunities.
• Partner across HR, Product, Technology, and business teams to deliver scalable support.
• Serve as a senior escalation point for complex, sensitive, or high-risk issues.

Digital enablement and improvement

• Strengthen self-service, knowledge content, automation, and appropriate AI-enabled support pathways.
• Identify manual work, repeat contacts, escalations, and process breakdowns for improvement.
• Support testing, rollout, adoption, and stabilization of new tools, workflows, and system improvements.
• Drive digitization and automation while maintaining controls and human judgment.
• Ensure improved processes are documented, communicated, and consistently adopted.

Team leadership

• Lead, coach, and develop HR Shared Services leaders and specialists.
• Build an inclusive, resilient, accountable, learning-focused, and high-performing team culture.
• Develop talent through coaching, feedback, career development, succession planning, and capability building.
• Strengthen capabilities in HR operations, digital tools, data interpretation, problem solving, and service excellence.
• Plan resources for business priorities, service demand, project needs, and operational commitments.
• Maintain communication rhythms, alignment, transparency, and clear ownership across the team.

About you

• Graduate in any discipline.
• 12–15 years of relevant experience in HR operations, payroll, shared services, service delivery, or related business operations.
• At least 5 years of people leadership experience.
• Experience leading operational transformation, process improvement, digitization, automation, or technology-enabled change.
• Strong problem-solving, decision-making, organizational, prioritization, stakeholder management, communication, and interpersonal skills.
• Ability to use trends, insights, and metrics to drive practical action.
• Ability to lead through ambiguity, manage competing priorities, and adapt to changing business needs.
• Commitment to resilience, courage, inclusion, accountability, and building strong teams.