Sr. Manager, Global Control Tower Ops

Support the roadmap for global 4PL Control Tower capabilities, including deployment priorities, service scope, governance, and process standardization.

Develop practical global standards for transportation execution, customs brokerage coordination, and trade operations interfaces.

Partner with regional and functional leaders to translate business needs into scalable Control Tower and 3PL/4PL service capabilities.

Drive continuous improvement, service reliability, cost efficiency, and process resilience through structured program management.

Manage performance governance for 4PL Control Tower partners, transportation providers, and customs brokers.

Track KPIs, service levels, business reviews, onboarding support, and corrective action follow-up.

Support supplier relationships and contract performance with Procurement, Legal, Compliance, and Regional Operations.

Use scorecards and benchmarking to identify service, cost, compliance, and value-creation opportunities.

Act as a key interface between the 4PL Control Tower, regional transportation teams, trade compliance, procurement, IT, finance, planning, and quality.

Support digital initiatives that improve automation, analytics, visibility, exception management, and optimization.

Contribute to freight audit, cost control, master data governance, customs brokerage performance, and trade compliance programs.

Lead and develop a small global or cross-regional team, fostering accountability, collaboration, inclusion, and knowledge sharing.

Bachelor’s degree in Supply Chain, Logistics, Business, or a related field required; Master’s degree preferred.

7+ years of experience in transportation, logistics, supply chain, trade operations, or related areas.

Experience with 4PL Control Tower operations, 3PL management, customs brokerage coordination, and global or regional matrix environments.

Strong understanding of multimodal transportation, import/export processes, trade compliance, supplier governance, and logistics provider performance.

Experience with TMS, Control Tower platforms, analytics, freight audit and pay, and operational performance reporting.

Ability to manage cross-functional initiatives, influence stakeholders, solve problems, and drive adoption of standard processes.

Strong analytical, communication, collaboration, and people leadership skills.

Ability to travel up to 20% domestically or globally.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

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