Sr Manager, D2C Sales

At T-Mobile, we invest in YOU!

Our Total Rewards Package ensures that employees get the same big love we give our customers.

All team members receive a competitive base salary and compensation package - this is Total Rewards.

Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

That’s how we’re UNSTOPPABLE for our employees!

• Field Sales & Operations Leadership ⦁ Recruits, trains, and engages a high-performing D2C sales team to deliver on T-Mobile’s objectives ⦁ Supports team members and third party vendors through ongoing coaching that enhances their performance ⦁ Develops & implements strategies that achieve sales targets and grow T-Mobile market share ⦁ Analyzes market trends and competitive intelligence to identify new opportunities ⦁ Manages to sales budget – allocating resources to maximize ROI & adjust where needed ⦁ Collaborates closely with all local sales channels to align sales initiatives with overall business goals ⦁ Facilitates ongoing training to upskill & keep the team informed on new products & trends ⦁ Performs other duties as assigned, including departmental & cross-functional projects
• Customer Experience & Retention Strategies ⦁ Ensure an exceptional customer experience by implementing best-in-class sales models with 3rd party vendors and work with T-Mobile Care teams to leverage digital assets for service and sales opportunities ⦁ Cultivates strong relationships with customers & their communities – delivers proactive communication in the markets and promptly responds ⦁ Oversee sales initiatives that focus on long-term customer value and loyalty designed to increase Broadband sales in the designated target areas ⦁ Work cross-functionally to address pain points in key sales processes and post-sale support to enhance customer experience & retention
• Performance Management & Reporting ⦁ Hold third-party vendors to the highest possible standards laid out in their contract to ensure market growth is balanced with exceptional customer experience ⦁ Sets performance goals for the team; monitors and coaches to goals continuously ⦁ Prepares regular reports on sales performance, market trends, and customer feedback ⦁ Analyzes multiple data sources to drive decision-making & improve sales strategy