Sr Manager, Business Systems

Architect and maintain robust data flow patterns across the stack, including CRMs, marketing automation, help desk tools, data warehouses, and custom internal workflows.

Design, build, and oversee point-to-point integrations and API connections between platforms, aligning technical decisions with data owners and cross-functional stakeholders.

Oversee enterprise system health, access management governance, role based security permissions, and data hygiene standards across core platforms.

Lead, mentor, and develop a team of systems analysts, admins, and IT professionals, establishing clear ownership, technical standards, and career growth opportunities.

Lead by being hands on technical with your direct reports and partner functions, stepping in directly to solve complex architectural challenges, debug integration issues, or optimize critical workflows.

Partner with leadership across GTM, Finance, Security, and Engineering to evaluate, procure, implement, and continuously optimize internal technology solutions.

Experienced Systems Leader: 6+ years of progressive experience in business systems, revenue operations, IT service management, or enterprise technology, with demonstrated success managing technical individual contributors.

Architecture & Data Integration Depth: Proven experience architecting multi system data flows, point-to-point integrations (APIs, webhooks, ETL/ELT pipelines), and enterprise data governance frameworks in high growth environments.

Hands-on Technical Operator: A leadership style rooted in technical credibility, equally comfortable whiteboarding long term system architecture with executive leadership and stepping into the details of configuration, schema design, or integration logic with your team.

Exceptional Business Partnering: Proven track record as a trusted business partner to executive and commercial leaders (Sales, Marketing, RevOps, Finance, CX), with deep empathy for user workflows, superior relationship-building skills, and a consultative problem-solving approach.

AI & Automation Mindset: Active commitment to leveraging modern AI, automation tools, and frontier LLM applications to streamline internal workflows, reduce operational toil, and increase team velocity.

Enterprise Platform Expertise: Deep hands-on experience administering and architecting core enterprise platforms such as Salesforce (CRM/CPQ), HubSpot (Marketing Automation), and Atlassian (Jira/Confluence).

AI & Workflow Automation Passion: Demonstrated experience building or managing automated workflows using modern orchestration tools like n8n and Glean, or integrating frontier LLM model providers (e.g., Anthropic, OpenAI) into business processes.

IT Help Desk & Infrastructure Exposure: Hands-on experience or familiarity with IT help desk management, service desk ticketing workflows, endpoint/access governance, and IT service delivery.

B2B SaaS Industry Fluency: Solid understanding of the B2B SaaS business model, recurring revenue motions (lead-to-cash, renewals, expansion), and operational SaaS metrics.