Sr. Manager Application Development & Support

Lead and develop the global ERP Tech Factory team, including Third-Level Support Engineers, Software Development/Platform Engineers, and RPA/Automation & AI Engineers.[FG1]

Manage the balance of internal and external resources (during peaks) to ensure optimal delivery capacity and knowledge retention.

Drive team performance, fostering a culture of technical excellence, ownership, and continuous learning.

Lead the Weekly Tech Operations Sync to review system health, technical incidents, and define weekly priorities.

Conduct Bi-weekly Release & Technical Alignment meetings to discuss ERP development progress and validate release readiness.

Chair the Monthly Platform Review to analyze ERP performance, improvements, and recurring third-level incident trends.

Partner with ERP Product Owners and Product Specialists to translate business requirements and change requests into technical solutions.

Manage the interface with ERP Second Level Support for escalated tickets, critical technical incidents, and platform health alerts.

Coordinate the delivery of technical specifications, guidelines, updated technical documentation, and release notes to stakeholders.

Coordinate the provision of technical solutions, implemented fixes, and applied system optimizations back to the ERP Second Level Support team.

Experience with ServiceNow for service management and incident tracking.

Familiarity with test automation tools and frameworks (e.g., Selenium, Oracle Application Testing Suite, Tosca, or similar).

Background in ERP platform convergence strategies and enterprise transformation programs.

Experience in complex, multi-region manufacturing or industrial organizations.

Knowledge of ITIL-aligned incident management frameworks.

Familiarity with Jira Cloud for development project tracking and agile delivery.

Development on-time delivery (%)

Release quality (defect / escape rate post go-live)

Mean Time to Resolve (MTTR) for third-level incidents

SLA adherence for third-level technical response and resolution

Recurring / structural incident trend reduction

Platform availability, performance, and stability metrics

Test automation coverage and reduction of manual testing effort

Internalization progress (reduction of external dependency, knowledge retention)

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

• High-Performance Culture

• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

• Own it

• Act with urgency

• Foster a customer-first mindset

• Think big and execute

• Lead by example

• Drive continuous improvement

• Learn and seek out development

• Promote transparent & open communication

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com