Sr. Lead Specialist-Sales Support

Company Overview

Sales Support Functions

• Support account executives and existing territories across the end-to-end sales lifecycle.
• Respond to client inquiries and provide product and service information.
• Maintain accurate sales documentation, pricing, approvals, and CRM data.
• Support renewals, upsell, cross-sell, and customer onboarding activities.

Quote and Order Processing

• Prepare accurate quotes and process orders efficiently.
• Collaborate with sales and infrastructure solution architects to tailor solutions to client needs.
• Obtain pricing from manufacturers and distributors.

Relationships and Collaboration

• Build relationships with clients, manufacturers, vendors, and distributors.
• Coordinate with Account Managers, Operations, Finance, Legal, logistics, and technical support teams.
• Contribute to sales-team success through collaboration and knowledge sharing.

Working Approach

• Manage multiple opportunities concurrently with meticulous attention to detail.
• Work independently and collaboratively while meeting tight deadlines.
• Provide customer-focused problem-solving and maintain a positive, self-motivated approach.

Required Qualifications

• Excellent customer service experience.
• 5-10 years of experience within the IT community working with vendors and distributors.
• Good verbal and written communication skills in English.
• Strong interpersonal skills and a positive attitude.
• Customer and vendor/manufacturer relations experience.
• Technical aptitude and eagerness to learn.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet tight deadlines.
• Must be located in the Greater Toronto Area.

Education

• Two years of college or technical school resulting in an associate degree or equivalent is listed as not mandatory.

Compensation

• Compensation is listed as $65,000-$80,000 CAD; the salary cadence is not specified.