Sr Key Account Manager

Own strategic relationships with enterprise accounts, serving as the primary point of contact and trusted advisor to C-level stakeholders.

Design account strategies that move clients from growth to strategic tier, adjusting tactics based on portfolio segmentation (Tier 1 Strategic / Tier 2 Growth / Tier 3 Transactional).

Lead commercial negotiations on renewals, pricing, payment terms, and supply agreements, building quantified business cases through value-based negotiation.

Drive revenue expansion through upselling and cross-selling while building a portfolio-wide pipeline of high-quality opportunities.

Own monthly, quarterly, and annual forecasting and account planning, anticipating revenue risks and growth opportunities.

Own account health metrics, including NPS and client referenceability, addressing concerns before they affect satisfaction.

Analyze true client profitability and formulate strategies to protect margins against discounting.

Collaborate across Sales, Product, Legal, Finance, and Operations to resolve complex technical and operational issues at the executive level.

Mentor junior KAMs and peers, and participate in strategic account review boards.

Gather client feedback to shape Yuno's product roadmap and stay ahead of payment industry trends.

Minimum Qualifications

5–8+ years of B2B experience in Key Account Management, Customer Success, or Enterprise Relationship Management within payments, fintech, or technology, with a proven track record of influencing C-level executives.

Full bilingual proficiency in English and Spanish at a negotiation level, with the ability to engage international stakeholders across cultures and time zones.

Demonstrated expertise in value-based commercial negotiation, business case quantification, contract renewals, and account portfolio segmentation.

Strong command of forecasting, pipeline building, and managing complex account portfolios with strict attention to detail.

Ability to combine strategic empathy with technical understanding of payment infrastructure to resolve executive-level client issues.

High ownership mindset, with a track record of driving initiatives to completion in fast-paced, ambiguous startup environments.

Competitive Compensation

Remote Work – You can work from everywhere!

Home Office Bonus – A one-time allowance to help you create your ideal home office.

Work Equipment

Stock Options

Health Plan wherever you are.

Flexible Days Off