Sr. IT Systems Engineer

• Serve as the escalation point for AV support across conference rooms and the two auditoriums, including audio, cameras/microphones, displays, and streaming, for resident-run events, corporate events, and all-staff meetings.

• Serve as a secondary point of contact for specialty operational systems outside core IT ownership, including clinical/healthcare systems (PointClickCare), security and access control, restaurant/POS, and facilities/building automation, coordinating with vendors and department owners on connectivity, integration touchpoints, and troubleshooting.

• Provide similar support and coordination touchpoints for corporate business systems (Salesforce, Dynamics GP, UKG Ready) as needed.

• Maintain documentation and vendor relationships across these systems; recommend refresh or improvement priorities.

• Serve as the senior escalation point for the IT Services team on complex issues.

• Informally mentor IT Services staff, building their skills and reducing repeat escalations.

• Support staff and residents, including those who are not tech-savvy, with patience and clear, jargon-free communication.

• Create and maintain architecture diagrams, runbooks, and system documentation.

• Provide technical input to the Director on vendor selection, SOWs, and solution design.

• Support system integrations (e.g., data access, API credentials, connectivity troubleshooting)

• Scope and deliver infrastructure projects independently.

• On-site, multi-building campus; some remote flexibility possible for architecture/project work

• Occasional after-hours work for migrations, maintenance windows, and evening/weekend events

• Occasional backup on-call coverage

• Interaction with an older-adult resident population requiring patience and professionalism

Willamette View believes in building a sense of community and inclusivity, both in the relationships we build with our residents and with our own team. Willamette View provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion or belief, age, sex (including pregnancy), national origin, social or ethnic origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, relationship status, parental status, or any other characteristics protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.