Sr. Insurance Associate

Job Responsibilities

• · Review enrollment requests to ensure all required eligibility data is present to enable enrollment for all MetLife products
• · Verify eligibility by researching within one or more applications including GroupFacts, UIS, CDF and CBS
• · Input data manually into UIS and/or GroupFacts (keying both Core and VB products like Critical Illness, Aura, DLP, others)
• · Respond to requestors in a timely manner within TAT
• · Clearly & accurately respond to customers/Service teams beyond standard template text (follow up for missing data)
• · Terminate employee enrollments
• · Auditing to find keying discrepancies
• · Partner with key stakeholders to assess root cause and resolve escalations
• · Ensure SLAs are met
• · Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations

Education

Experience

Technical Skills

• · Proficient knowledge of MS office - Excel, Word, Teams, Outlook
• · Typing / data entry speed 30 wpm with 90% accuracy
• · Deeper understanding of product eligibility verifications