Sr. Financial Aid Advisor

May perform other duties and responsibilities that management may deem necessary from time to time.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Incumbents will be evaluated, in part, based on performance of each essential function.

Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• A Bachelor’s degree or equivalent experience required and 5-7 years current experience working in a progressive financial aid office or similar offices. Master’s degree highly preferred.
• Attention to detail and organizational skills are a must.
• Openet, Powerfaids, NSLDS, and Datatel/Colleague experience a plus.
• Excellent verbal and written communication skills required.
• Ability to successfully resolve student issues from request to resolution ensuring a positive student experience.
• Must be able to handle multiple tasks and priorities in a fast-paced environment.

To perform the job successfully, an individual should demonstrate the following competencies:

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

WORK ENVIRONMENT Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels.

Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.