Sr Finance Systems Admin (L1 Support & Admin)

Identify patterns in the support queue and proactively flag systemic issues to reduce ticket volume

Follow ITIL-aligned change and incident management processes

Support SOX and audit activities by providing user access logs, change documentation, and system evidence as required

Review all Saas applications periodically and share POV on possible consolidations

Serve as the first line of defence for security-related requests across all Finance applications — managing role assignments, permission changes, and access removals in a timely and auditable manner

Maintain and enforce least-privilege access principles; review and challenge access requests that exceed job function requirements before provisioning

Run periodic user access reviews (UARs) across NetSuite, Coupa, Concur, Graphite, YayPay, Anaplan/Pigment, and Tax & Treasury systems; document findings and remediate exceptions within agreed SLAs

Monitor and action Joiner-Mover-Leaver (JML) events — ensure access is provisioned on day one for joiners, updated promptly for role changes, and revoked on the last day for leavers

Coordinate with IT Security and Identity & Access Management (IAM) teams on SSO/SAML provisioning via Okta or equivalent; troubleshoot authentication and MFA issues for Finance application users

Investigate and escalate suspected unauthorised access, unusual login activity, or policy violations to the IT Security team; preserve evidence and document the incident timeline

Manage segregation of duties (SoD) conflicts — identify conflicting role combinations in systems such as NetSuite and Coupa, document exceptions with compensating controls, and report to Internal Audit as required

Support IT General Controls (ITGC) testing and evidence collection: produce user access reports, change logs, and audit trails for internal and external auditors

Maintain security configuration documentation for each Finance platform — including role matrices, permission templates, and approved access request forms — keeping them current after every change

Participate in security assessments and vendor reviews for Finance applications; flag risks and follow up on remediation items

6–8 years of experience in Finance systems support, ERP administration, or a similar generalist Finance IT role

Hands-on working knowledge of at least 2–3 of the following: NetSuite, Coupa, Concur, Anaplan/Pigment, or equivalent cloud Finance applications

Solid understanding of Finance and Accounting processes: procure-to-pay, order-to-cash, expense management, financial planning, and reporting

Experience managing user access, roles, and permissions in SaaS Finance platforms

Strong written and verbal communication skills in English; ability to translate technical issues for non-technical Finance stakeholders

Organised and methodical approach to ticket handling, documentation, and follow-through

Experience with YayPay (AR automation), Graphite (contract management), or Tax/Treasury platforms (e.g., Kyriba)

Familiarity with SSO/SAML provisioning (Okta or similar) in the context of Finance application onboarding

Exposure to SOX compliance requirements, user access reviews, or IT General Controls (ITGCs)

Basic SQL or reporting tool skills (SuiteAnalytics, Power BI, or similar) for ad hoc data validation

Experience in a high-growth, global technology company or shared services environment

Bachelor's degree in Information Systems, Computer Science, or a related field. Equivalent practical experience accepted

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

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Req ID - 2273475887