oracle
Sr Field Service Supervisor
Honeywell
Ottawa, CAN
Full-time
Senior · 5+ years experience
Hybrid
CAD 115000-130000 yearly / year
Discovered 3 weeks ago
Free
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Key Responsibilities
- Supervise and support field service technicians up to 20 direct reports to achieve operational and customer service objectives.
- Plan and assign work to optimize resource utilization and meet service and project commitments.
- Monitor service KPIs, productivity, backlog, and SLA performance.
- Provide technical guidance and support for complex customer issues.
- Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
- Collaborate with cross-functional teams to drive continuous improvement initiatives and maintain strong stakeholder relationships.
- Build strong customer relationships and support issue resolution.
- Coach, develop, and evaluate technician performance.
- Ensure compliance with safety, quality, and regulatory requirements.
- Achieve financial and operational objectives by targeting a zero-contract cancellation level, high margins, growth of the contract base, and driving additional billable work
- Support operations and logistics of Honeywell’s Ottawa office.
YOU MUST HAVE
- Post-Secondary education in engineering, business, or a related field.
- 5+ years of experience in Mechanical, Building Automation, HVAC, Security or Fire industry.
- 2+ years of experience leading field service, maintenance, or technical service teams including knowledge of service operations, scheduling, and workforce management.
- Able to obtain Secret Level Clearance with the Government of Canada
- Must be able to travel up to 25% of the time in the National Capital Region.
- Valid G Driver’s license required
WE VALUE
Bachelor's degree valued in Engineering (Building, Electrical, Mechanical, Industrial, etc.)
Proficiency with field service management and business systems.
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