workable
Sr. Engineering Manager
Helpshift
Pune, IND
Full-time
Senior · 5+ years experience
Hybrid
Discovered 3 weeks ago
JavaClojurePythonJavaScriptElasticsearchKafka
Free
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Role Overview
• You will be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.
• Evaluate software solutions and system performance, as well as supervising the software development team.
• Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform
• Manage the development, deployment, and integration of software solutions.
• Strive to improve performance, efficiency and sustainability of product.
• Advocate on behalf of team members
• Demonstrate patience and use effective explanations when mentoring junior software developers.
• Plan and execute strategies for completing projects on time.
• Determine the need for training and talent development.
• Hire team members and contractors.
• Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
• Collaborate with other team leaders and departments.
Key Skills for This Role
JavaClojurePythonJavaScriptElasticsearchKafka
Full Job Posting
Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app!
We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling over ~7 Million conversations every month.
You will work on projects that impact these conversations in order to bring maximum value to the consumer.
As an Engineering Manager you will get a chance to work with and manage a technically rigorous but fun team of engineers.
Our engineers are product minded ( https://blog.pragmaticengineer.com/the-product-minded-engineer/ ) and take deep care about shipping quality features and maintaining our systems.
Please check out our Engineering Blog: Helpshift Engineering to get a sense of all the interesting work going on at Helpshift.
About The Role
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