paycor
Sr. EDI Consultant
Paycor
Remote, IND
Full-time
Senior · 4+ years experience
Remote
Discovered Yesterday
EDICarrier ConnectSalesforceSFDCCloud Coach
Free
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EDICarrier ConnectSalesforce
Key Skills for This Role
EDICarrier ConnectSalesforceSFDCCloud Coach
Full Job Posting
- Maintain an in-depth knowledge of Client’s products and features, particularly within the HR and Carrier Connect realms
- Understand the process for building, testing, and deploying benefit feeds to the carrier
- Assist in configuring and modifying client benefit plans to meet EDI and carrier requirements
- Assist in importing employee election data using existing template structure
- Work proactively with teammates to guide clients through Open Enrollment events
- Effectively manage client escalations, pulling in appropriate resources when necessary
- Collaborate with Client’s vendor, carriers, and other stakeholders to send and troubleshoot clients’ benefit files
- Partner with Client’s vendor to report on project status and improve existing implementation processes
- Use Client’s vendor’s portal to initiate new orders, enter carrier information, complete pre-mapping, and enter troubleshooting tickets and manage existing orders
- Assist in training and documenting of processes for colleagues and clients
- Join forces with teammates to meet changing client needs through effective communication, regular meeting attendance, and consistent feedback sessions
- Document critical client communications and interactions in SFDC and utilize Cloud Coach for project management
- Promote Client’s full products and services packages; facilitate lead generation back to Client’s Inside Sales team as appropriate
- 4 to 5 Years of prior experience in similar role
- Bachelor’s degree preferred, or equivalent experience required
- 2-3 years’ experience in a client service position; prior relationship management, project management or business to business sales experience a plus
- Previous HCM, Insurance Carrier, Benefit, and/or EDI experience preferred
- Ability to interface with multiple departments, multi-task, think on your feet, and work independently
- Proven strong customer service and relationship building skills required
- Ability to effectively troubleshoot software configurations and uncover root cause required
- Ability to effectively solve problems by balancing detailed questions with creative solutions
- Flexibility to work both in client facing and non-client facing settings
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