Sr. Director, E-commerce & Customer Enablement

Own and be personally accountable for the security posture of all platforms within scope, establishing and maintaining a security-first culture, and ensuring rigorous standards, controls, and testing are embedded into all development and operational practices.

With Product Management, define and own the strategic vision for e-commerce, positioning the digital channel as a primary commercial growth lever and competitive differentiator; drive measurable improvements in digital revenue, conversion, trading performance, and customer acquisition.

Take ownership of customer self-service platforms, including the account management centre, ensuring an exceptional, low-effort customer experience.

Responsible for leaders with teams of both internal and external technology resources.

Meet or exceed operational targets, service-level agreements, schedules, quality, or cost requirements.

Perform reviews to ensure enterprise and architectural standards and processes are followed, working closely with Engineering, Architecture, and Information Security to manage technical debt responsibly.

Develop leaders to build senior leadership bench strength.

Lead the development of technical standards, and perform reviews to ensure enterprise and architectural standards and processes are followed.

Manage system and user acceptance testing cycles to ensure accurate and quality business solutions.

Serve as a primary technical point of contact for external technology resources, and oversee vendor and partner relationships across the digital estate, managing contracts, performance, and commercial terms effectively.

Design and work with complex data models.

Seek diverse ideas and perspectives from a variety of sources to create better solutions, products, and services.

Act as the senior digital leader for all customer-facing platforms, representing the function at Executive and Board level as required, and communicating complex technical and strategic topics clearly and confidently to non-technical senior audiences.

Lead the adoption of AI-assisted development tools and workflows across engineering and product teams, and define the strategic roadmap for AI-powered, customer-facing capabilities, ensuring the responsible, well-governed use of AI.

Carry out management responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

All other duties as assigned.

U.S. National Base Pay Range: $156,700 - $290,900. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

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