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Sr. Digital Associate

Bank of America
Charlotte, USA
Full-time
Senior · 2+ years experience
USD 77600-124700 / year
Discovered 5 days ago
Free

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Responsibilities:

  • Delivers world-class software solutions within time, scope, and budget by following established project management practices, such as planning, supervision, risk mitigation, and issue resolution
  • Provides ongoing operational support by ensuring the day-to-day health of digital capabilities, including resolving defects, routing complaints, and monitoring performance metrics
  • Ensures all policies, procedures, and processes are followed when delivering software solutions
  • Drives Agile routines including increment planning, standups, grooming, and retrospectives
  • Communicates effectively and in an engaging manner with stakeholders, partners, and teammates
  • Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank and ensure successful delivery of assigned work
  • Acts independently, when proactively actioning on guidance and feedback
  • Required Qualifications:
  • 2+ years of relevant experience
  • Strong written communication and storytelling skills
  • Ability to synthesize complex information into clear, executive-ready narratives
  • Strong curiosity and ability to identify meaningful accomplishments, trends, and success stories
  • Strong organizational skills with the ability to manage multiple priorities
  • Self-starter with strong attention to detail
  • Familiarity with Microsoft Copilot and AI-enabled productivity tools
  • Desired Qualifications:
  • Knowledge of digital products, technology, data, analytics, or automation initiatives
  • Ability to translate analytics, operational results, or project outcomes into business-focused stories
  • Experience maintaining knowledge repositories or content inventories
  • Experience in strategy, business operations, PMO, or transformation initiatives

Skills:

  • Collaboration
  • Decision Making
  • Problem Solving
  • Production Support
  • Project Management
  • Agile Practices
  • Business Operations Management
  • Policies, Procedures, and Guidelines Management
  • Process Management
  • Stakeholder Management
  • Oral Communications
  • Presentation Skills
  • Product Design and Development
  • Product Management
  • Written Communications
  • Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
  • Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
  • The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC
  • It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
  • Shift:
  • Hours Per Week:
  • Pay Transparency details

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