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Key skills for this role
Gather, analyze, and document business requirements from stakeholders.
Configure Dynamics 365 CRM solutions to meet business needs.
Support implementation of Dynamics 365 Sales, Customer Service, Marketing, and Field Service modules.
Create functional specifications, user stories, process flows, and solution documentation.
Configure entities, forms, views, dashboards, business rules, workflows, and security roles.
Conduct gap analysis and recommend process improvements.
Collaborate with technical teams for customizations, integrations, and data migration activities.
Support system testing, User Acceptance Testing (UAT), and defect resolution.
Conduct end-user training and knowledge transfer sessions.
Assist with deployment, go-live activities, and post-production support.
Participate in Agile ceremonies and project status discussions.
Hands-on experience with: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Marketing/Customer Insights (preferred) Field Service (preferred)
Strong understanding of CRM business processes and customer engagement workflows.
Experience in Dynamics 365 configuration and administration.
Knowledge of Dataverse and security role configuration.
Requirement gathering and documentation.
Process mapping and business process analysis.
Functional design and solution recommendations.
User story creation and backlog management.
Stakeholder communication and workshop facilitation.
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Genpact is a global professional services company that uses data, technology, and AI to transform and operate business processes for large enterprises.
Visit company websiteJobs and hiring trendsFull-time
Senior
Hybrid
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